Restaurant Marrusch — Restaurant in Innsbruck

Really nice Syrian cafe near Old Town in Innsbruck. I only had coffee and a dessert, so I can't comment on the food. They have a nice selection of Middle Eastern pastries. The kanafeh was good, but served cold. (Had it served hot in both Jordan and the West Bank/Palestine, which I prefer.) Also, Marrusch's kanafeh wasn't soaked in sugar syrup as in those other countries, which may further disappoint some. The pastry was nicely crunchy as a result, though. The Turkish coffee was a treat on a cold November day. Excellent flavor. Very cardamomy. No sugar, which is good for my no-carb life, but may cause some people to deduct points. (Yes, I am aware that kanafeh is a carb fest, but this carnivore lady can't pass up kanafeh. That's just the way it is. And I don't run into kanafeh in Western North Carolina, so when I do . . . .) Marrusch's coffee was not served boiling hot, as I had it in Jordan and the West Bank/Palestine. That may be an accommodation to European preferences. There was a window cling of a sheesha pipe, but I don't smoke, so I didn't find out if that was just for decoration or if you can indulge there. One of the nicest things about the place is a lovely view of the Alps as you partake of Syrian fare. The staff was helpful and we exchanged foodstuffs and money quite easily, although I speak neither Arabic nor German and their English was limited. Don't need many words to order dessert and coffee! So glad I stumbled on this place during a chilly Sunday walk. They are one of the few cafes/coffee shops open on Sunday, which is a valuable multicultural element. Flavors and smells took me back to the Middle East, which I didn't expect in this beautiful...

Unfortunately any place with no respect to customers means bad image of your restaurant and might to the city itself and some times to the country. So, respectfully and welcoming is rule one in all restaurants around the world, especially if you have a foreign customer comes to you and selecting your restaurant among thousands of restaurants around you. I came from Arabic country and I miss our traditional and tasty foods, but unfortunately one lady who’s working there was really unprofessional while she served us, first time in my life saw person who works at restaurants dealing with his or her customer like that. Once she bring the order to our table, she putted on the edge of the table without asking this order for whom, she putted all eating 🍽 set together again on the edge of the table and she wanted us to dispaticher and set everything by ourselves, she kept doing this for all orders and without welcoming and smiling at least, while we saw her she smiled to other local citizen customer and she was well organized with them by putting forks & knife 🍴 and towels front each one. I was with my kids and wife and it was the first restaurant that I visit in Austria 🇦🇹 after visiting many countries and cities and I saw the difference. We forget the taste of food due to...

During Easter Holidays :

If I had the option, I would have given zero stars. Drawn in by the shop’s high ratings, we decided to try a single piece of Kunafa. Unfortunately, it turned out to be a major letdown.

After waiting over 25 minutes, what finally arrived was cold, lacking sufficient syrup, and missing the traditional pistachio topping. It felt like it was served with complete indifference — as if it didn’t matter whether we ate it or tossed it.

When I politely raised my concerns, especially after noticing others being served properly, the elderly man at the cash counter responded with unnecessary rudeness, saying it was my responsibility to ask for what should have been standard in the first place.

It’s unfortunate when popularity breeds arrogance. If you value respectful service and basic courtesy, I wouldn’t recommend this place — no matter how good the...