L'Osteria Linz — Restaurant in Linz

We sat outside, but the inside looked very nice. They also have a downstairs wine bar which despite the posted hours, was not open. I’m guessing this was due to staffing issues, which soon became apparent. It took some time to be acknowledged after we were seated. Our waiter was .very nice and took our order offering helpful advice. I spoke in German, but I noted he was also conversant in English. We decided to split a pizza and ordered extra toppings since I like it spicy. We were initially brought a pizza Hawaii that was meant for another table. Our drink order arrived and it was correct and the beer was nice and cold. When our pizza arrived it didn’t have the garlic and hot peppers I had ordered. I thought it was rather tasteless and my wife, who does not like spicy pizza, agreed. She thought the crust was good. As we ate, we could see waiters walking around trying to find the tables that food was to be delivered to. It was disorganized to say the least. But the wait staff maintained a professional attitude and performed well given the disadvantage of being understaffed. Our second drink order was incorrect but so ist das Leben. The lack of staff also made paying our bill an extended wait. I’d be willing to give them another chance in the future.

The ambience was good, our sampling of the menu was very limited, but our pizza was quite average. The Ottakringer Helles beer was good and the staff was friendly. Staffing level and improved communications between kitchen and front of the house would go a long way to bringing up...

Excellent food but ... Sunday evening. Totally stressed out staff. We wait forever for our pizza. Our kid is already done with the kids pasta. On the other table guests complain that they wait since one hour already. The excuse they get is 'we have a full house tonight'. Seriously? I mean a full house is no act of nature beyond control. No one magically put more tables than you can handle with the given staff and equipment into your place. It's Sunday evening, the weather is nice, who could have guessed that someone shows up?

A guest has to fight to get the order taken, to get what's ordered, to get the bill. No one acts here, everyone reacts. The staff is still great and you see how they fight to get the job done. Unfortunately the atmosphere suffers still. You can paint your walls nicely and put nice candles on the tables - watching maxed out waiters does not put me into a good mood. If you take someone on a date - don't go there.

Who is to blame here? The management. Hire more staff, make your place smaller or shut down. Interestingly in your replies you always promise to talk with the team because you expect them to be quick and friendly but actually someone tries to max out profit here. It's not the staffs fault, it's your fault and please don't take the reviews out on them but better learn how to manage restaurants properly.

Who has to bear the consequences? The guests but more importantly the staff. They have to deal with pissed customers...

We were coming to L'osteria for dinner quite frequently prior to last Friday, but probably won't be coming anymore. We had guests coming to visit us, and invited them for dinner. Made a reservation a week before, I came to the restaurant about 2 hours before our reservation time to make sure everything was okay. The waiter assured me everything was in order and showed me the table we were going to sit at. However, when we arrived at the restaurant (about 5-10min before our reservation time), we discovered that our table was split and given away because the waiters "coudn't wait and keep the table". The place was packed (which is why we booked a table in the first place), so we had to wait until they brought a table from outside, decided which corner to shove it in and found enough chair for people to sit on. Not only weren't we offered any compensation for the inconvenience, we didn't even get an apology. Moreover, after taking our first orders, the waiter kept forgetting about us and all our requests ("bring back one of the menus, get extra water, etc.). Very disappointed in the service. The...