Aroi Thai Restaurant — Restaurant in Vienna

This place charges you for tap water, which is unacceptable, especially considering the fact that Vienna has excellent, high quality clean tap water for free!!! I have never been charged for tap water at a restaurant before and I find it ridiculous that you would bring it to us for free whenever we order wine or coffee. How cheap can you be??? It's not like I am just sitting there sipping water, I ordered lunch with a friend and sometimes you just simply don't want to drink juice or alcohol with your meal... Not to mention, had I known this in advance, I would've never ordered water. I would have put water from the toilet sink into my travelling mug and drink that! The least you could do is tell the clients that you charge the water so that they can make an informed decision. In a world where we try to care about the environment and reduce waste, it doesn't make sense to push the clients to order a bottle of mineral water either. You should be ashamed of yourselves!! I usually leave a tip at a restaurant, but in this case, of course I didn't, and I am never coming back in your...

Very bad experience!!! We ordered 6 sets for 24 people and vegetarians food for another 2 people but chef recommended to order only 4 sets for 24 people because she said the dish is quite big for Asian. The chef promised once we came to the restaurant just ordered for the other two vegetarians and she will make our ordered foods immediately. When we came there was the setting up 18 people for 4 sets of food. The other 6 ordinaries and 2 vegetarians have to sit in the other without food prepared. We have to wait for 1.5 hours to get the food for the 2 vegetarians and the rest. We had to request our order for three times until we got them. We complained the manager all we got. He said if he was there when I called he won’t let my group came in. But once his staff accepted our booking already he has to take responsibility as a manager, right? He also said our group made his business slow down and he lost one take away customer who has been his customer for 7 years. What’s about us!!! The manager doesn’t care about tourist. If you are tourist please don’t come to this place!!! Very...

Very bad experience! On our trip to Vienna, we had gone with our friends to this restaurant around 4:15pm and ordered four dishes to share amongst four of us. When the bill was given to us they charged us 20%additional charge , since we all were non German speaking so we asked what is 'Gedeckt' , the restaurant owner first said it's for the cutlery and when we checked again since we had ordered four dishes and why he is charging additional amount he got baffled making excuses like you didn't order drinks so this is a charge taken in whole of is Europe. When the other two friends said that they ve been staying in Germany for 5years and never come across such thing , he said "you would have not gone to good restraunts so you guys don't know". We were super annoyed and felt insulted and checked if it's as per law since we were tourists in Vienna and did not know about the rules , the icing on the cake was this dialogue of his " I AM THE OWNER AND I CAN CHARGE...