BURGER KING® Prater — Restaurant in Vienna

Terrible experience at Burger King Prater! First, the staff didn't allow me to order through the self-service machines. When I was trying to check the menu, one of them even rudely switched off the machine right in front of me! Then, despite the fact that I clearly stated I would pay by card, they flat-out refused to accept my card payment.

The behavior of the staff was extremely rude, arrogant, and completely unprofessional. As a customer, I have the right to choose how I pay, and I also have the right to use the ordering machines provided in the restaurant. Instead, I was treated with disrespect, ignored, and basically pushed away.

This is unacceptable for an international chain like Burger King. I felt humiliated and unwelcome. Definitely the worst customer service I have experienced in Vienna, and I strongly advise others to avoid this location if they expect even basic respect and...

We ate at the restaurant and filled out the survey, which promised a free Crispy Chicken burger. None of the staff knew exactly how the redemption process worked—one even thought the gift was fries.

Eventually, one employee explained that you had to purchase either a drink or fries to get the free item. So we bought the fries, but then they told us we also had to buy a drink.

I said, “Okay, then give me a drink too, and I’d like to pay by card.” The manager said that only cash was accepted. I went to get cash, and when I came back, I saw the person in front of me paying with a card. So I said I wanted to pay by card too.

If they’re not willing to honor the offer made by the company, they shouldn’t advertise it all over the restaurant.

The food was good, but the staff was rude and dismissive.

It...

Vendors are STOLER ! they don't punch what you order and oblige you to pay in CASH they say that paying in CARTE IS NOT AVAILABLE !!!!!! When I ask them the receipt they don't want you to give YOU .. and the say the machine is also BROKEN! STOLER STOLER STOLER ! MANAGER MOVE YOUR *SS.. you are being STOLEN !!! the service also very bad they shout in out.. we are not dumb ! We are only tourist who want to eat and spend good time.

Be carefull your being stolen by your STAFF ! THE INDIAN OR PAKISTAN GUY !!! I ate there at 07:10 PM the 14th October 2024.

Bread was not heated, the fries was cold But the meat was hot.

Check you CAMERA CCTV YOUR BEING STOLEN BY YOUR STAFF !!!

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