Happy Lamb Hot Pot — Restaurant in Vienna

We decided to have a group outing at the restaurant. The food was okay, but the service? Truly unforgettable. I had reserved tables for about 18 people two weeks in advance and even visited beforehand to confirm everything. At that time, a friendly lady showed us a separate space and promised it would be kept for us.

But after our arrival: the guy in charge of seating decided that, no, we definitely didn’t need our promised space and should all be squeezed together.

Since two of us were arriving later, he told me that table was no longer available, and keep doubting that if there is really people coming. After he confirmed there is two people coming, as planned, he reacted poorly upon realizing that ONLY TWO people would be seated there (a table which is capable for 4 people).

It really felt like their main goal was to maximize discomfort and to have more table available. Oh, and as a bonus, just after we arrived at 18:30, we were informed we could only eat until 20:40, BTW, there is no time limited mentioned in the menu (they should have wrote it). After some discussion (and shockingly, a little persistence), this generous limit was extended to 21:00. Truly,...

Had an amazing experience at Happy Lamb Hot Pot! I opted for the premium menu, and it was absolutely worth it. The selection of lamb meat, seafood, and fresh veggies was top-notch, and everything was so flavorful when dipped into their rich broths. The quality of the ingredients really stood out — you could taste the freshness in every bite. The service was also exceptional; the staff was friendly and quick to assist. If you're a fan of hot pot, this place is a must-visit! Highly recommend going for the premium option if you want to elevate the experience. Definitely coming...

Most disturbing restaurant I’ve even seen. Called to make a reservation and was told they don’t accept telephone reservations ,must be only done online. I told them I’m with kids it’s unconvienient to go online and since u picked up the call, could you just make a note of reservation, and the answer was no. What kind of restaurant u think u r??? U r rejecting all the customers who are not able to go online? Ill tell everone that I know in Wien about it. ...