Tapí Tapioca — Restaurant in Região Geográfica Imediata do Rio de Janeiro

I complaint directly with the management, and didn’t even get an answer. Copying verbatim my email to them:

I would like to tell you about a really unpleasant experience I had at your Leblon store earlier today. I believe that informing the management of these type of situations is important in order to take the corrective measures for any business to thrive.

I ordered four tapiocas and two soft drinks for myself and my companion. After I had been charged, they told me that one of the ingredients for that tapioca was not available. This was fine with me, but in this case I decided to change the order for another type of tapioca, particularly because I had ordered the other one because of the missing ingredient (pimento biquinho). Since my second choice of tapioca was cheaper than the one I had already paid for, the man behind the counter offered me to add extra ingredients in lieu of the price difference. I refused and said I would prefer the difference back; although they did return the extra money I had paid for, he was visibly upset and rude for my decision.

When I was finishing my meal, I noticed that the menu offered a “combo” for nearly 40 reais for any tapioca and a drink (so in my case it would’ve been approximately 80 reais). This option was cheaper than what I was charged for (90 reais, please see the attached receipt). I complaint about this because even though I did not ordered the “combo”, I believe that the cashier should’ve pointed out that option, because it is not fair that I had to pay 10 additional reais for exactly the same products as someone ordering the combo. They refused to adjust my bill.

Both situations described above gave me the sensation that I was being fooled or cheated to pay more, perhaps because of my accent and the fact that I’m a foreigner. I hope that is not the case, but it’s not rare to feel this way since it is common that foreigners are often charged more because of the false impression that they have more money. Although not directly related to the incident, I also believe they were not courteous at all since I walked in the store: not a smile, not a “boa tarde”, despite my politeness and efforts to communicate with them in Portuguese. This led me to believe that I was not being welcome simply for speaking Portuguese with an accent, as there was no other evident reason for their lack of...

Açaí and tapioca are absolutely phenomenal, earning a solid 10 out of 10 in my book. The flavor combinations are incredibly vibrant and fresh, making each bite a delightful experience! My all-time favorite is the classic halloumi drizzled with honey, which perfectly balances the savory and sweet elements. The açaí is wonderfully balanced—not overly sweet—allowing the rich, creamy texture to shine through, especially when paired with the toasted coconut flakes on top; it truly ranks among the best in Rio.

However, I did encounter a few hiccups with the service, as my order was mixed up multiple times during my visit. Despite that, I still find it to be a fantastic spot for a quick, satisfying lunch. Just a heads up, seating is quite limited, so it’s primarily set up for those looking to grab their...

Very bad service. When I entered into the place, not a single soul to salute me. The personnal was kinda rude and tried to charge me more than the prices indicated on the menu for a simple sweet tapioca. Then i clearly indicated my card was a debit one but she guessed looking at me i was a credit. When i was therefore refused she seemed pissed at me when it wasnt my falt. I believe all this was due to me being foreign and speaking portuguese with an accent. Eventually the tapioca wasnt full, i paid overprice for nothing. There was even left over of the tapioca made before on mine... Should we call this hygiene? I felt unwelcome and this made my whole experience unpleasant....