Burger King — Restaurant in Madrid

This has to be one of the worst Burger King locations I've ever been to. You'd think with the local management team being on the second floor, this location would be well run. I have reached out many times with surveys, Twitter, and other mediums regarding issues here. They simply do not care. They seem just as frustrated as I am with trying to place and get orders. It doesn't matter what time of day you go, the service is horrible. Food is decent only when you show up at a busy time. If not, your fries and proteins will be cold. The new ice coffee/coffee items are hit and miss. For what it's worth, there's so many other options in either direction, check one of them...

We stopped by here to try out their truffle burger since it sounded enticing. Despite their marketing, it sounded like it would be a truffle explosion, it wasn’t, the truffle flavor was mild to medium, but overall the burger tasted good and may be the best fast food burger I have tasted. It had a decent sized beef pattie and was well constructed, along with the fries it was a satisfying meal. The fries were thicker cut, and despite the fact they were pretty cold by the time we sat down to eat, they still tasted good. The place was well managed despite the crowd, the employees were on top of people trying to hang out there...

Dropped in for late dinner. Had the kiosks to order; punched in some items that are not in the US to try them out. Completed my order and got a receipt that the order didn’t go through and go to the counter to order. Went to order at the counter and got a classic whopper with cheese; same tastes as a US one but with...