METRO RAHU — Restaurant in Khan Daun Penh

• UPDATE 20/4/2025 ** We contacted the restaurant, we took them up on their offer. The manager was notified and we made a reservation and went back in. The supervisor was apologetic and told us they were going to improve the menu on holiday events. Everyone was nice, thoughtful and we had a nice meal. The restaurant recovered, and made the situation better. Thanks! End

Original Review It was Valentine’s Day, a wonderful time to go out and celebrate with the people you love. We know it’s a busy time, so we made reservations for 7:00pm.

We have been there before and we’re in the mood for steak. The restaurant was decorated nicely, and couples were taking it all in. That’s where the positive comments end.

At about 7:15pm we were able to order. No problem, we know it’s busy. However it took 3 requests to get the water to the table, the wine came out faster.

7:45pm still no food, but a waitress brought a few crackers. We asked how things were going, and she said she would check. No word back.

8:15pm still no main dish, but did receive some salad and mushrooms that we ordered. Ok, I guess. But still no entree.

8:30pm. I ask waitress again about status, still no steak and additional items. She said she will check. I asked her to please come back as soon as possible with an updated.

8:35pm. Waitress said they are still working on it. I decided that it’s probably best to leave. Please give us the bill and we will pay for what we ordered.

8:40pm manager arrives. Apologizes and says steak will come out soon, to please wait. I told her that we can no longer wait as we have another engagement soon. She says she will check on the steak.

8:42pm manager returns and says steak was accidentally sent to another table. There was a mishap, apologizes again. She asked if we can wait another 10 minutes. I said, I’m sorry, we’ve been here since 7:00pm. We would like to leave. 8:45pm. She comes back with the bill for the wine and other items. We pay the bill and leave.

No discount for our troubles, no coupon because it was a holiday. Instead, just wanting us to stay and wait longer.

High end, expensive restaurants need to train their staff to solve problems when they happen, not try and avoid them and pretend they never happened. I prefer not to write reviews like this, but my hope is that someone learns about these mistakes so that they don’t happen to anyone else.

This situation could have...

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