Wendy's — Restaurant in Airdrie

Today May 31st, 2024 I ordered a burger and Chilli Cheese Nacho from them through skip the dish and they Absolutely Botch It “they poured the cheese and the chilli all over the chips so they were all soggy and spoilt and disgusting” and when I called them to tell how I received my order and ask how would they rectify it, they said they can’t and their not going to resend my order. Then they hung up the phone very rude and disrespectful customer service even when I called a second time.

“Raman” something I didn’t not get her last name, one of the so called managers or employee I’m sure which one she is told me to come to the store and they’ll redo the orders I went to the store within the hour I made the order and then their telling me that they are not going to refund me or replace the order they messed up and to make matters worse they were not just being rude and disrespectful they were laughing as if it’s was funny. This was all at my expense because of someone that was training and did not know how to prepare the order. So I not only lost my money I also wasted gas and time on a whole 30mins drive to and from the location. The staff there is grossly “unprofessional, rude, disrespectful and impolite” to say the least worst customer service...

On a recent visit to the Wendy’s in Airdrie for breakfast, I was initially impressed by the quality of the food and the attentiveness of the staff. However, my experience quickly deteriorated upon attempting to find a suitable place to sit. The first table I approached was visibly unclean, marred by greasy fingerprints and scattered food crumbs. Assuming it was an isolated issue, I checked other tables, only to find similar conditions—food splatter, crumbs, and smudges throughout the dining area. After some effort, I located a relatively clean spot, but the overall state of the restaurant was disheartening. The establishment was not busy, suggesting this neglect likely stemmed from inadequate cleaning by the previous day’s closing staff. This raises serious concerns about the standards maintained in unseen areas, such as the kitchen. The lack of attention to basic cleanliness reflects poorly on the restaurant’s management and operations. While the food and service were satisfactory, the unhygienic dining environment significantly detracted from the experience, making it highly unlikely that I will return. A restaurant’s commitment to cleanliness is fundamental, and this location fell short of even basic...

I went to the drive thru at maybe 10:45 I was instructed to wait up front coz my order will take few minutes. So I did. I waited til like 11.05pm NOTHING! I wanted to get their attention, I finally saw a crew in the dining area. (Dining was closed only drive thru is open) She saw me, but proceeded to leave and DID NOTHING. I then decided to go to the drive thru window. And asked a customer to help me get the crew members attention and she did. I felt so bad. But she was nice about it. Then I said, hey! I've been waiting for the order I paid for more than 5 minutes now. I was being nice actually its more than that! It's like 11.10 at this point. There were some.stranded guests from the u.s. that was stuck and they wanted to order so I told them to hop on. We went to thr drive thru once again. Got their orders. Got my order. Because it's been that long, the manager decided to remake my order, gave me 2 free frosty. The whole angry experience was flipped. The Americans were happy I was happy as well. It's a good start to celebrating...