Starbucks — Restaurant in Barrie

one of the selling points of Starbucks is to listen to customers what they like with lots of options in their beverage and try to satisfy as much. I usually have good experience with Starbucks with their customer service but not this location. This store is horrible. Last week I did a mobile order for a Mango Dragon fruit refresher, when I arrived the drive thru, the guy told me they didn't have dragon fruit left and just made me a mango refresher without offering any options. I didn't argue or asked for more as I was in a hurry, but it was just not worth the price. This week's experience is even worse. I brought in my own coffee mug and drive thru a morning coffee with my own creamer and some health powder inside 2 days ago, the lady dumped everything inside without asking and filled with black coffee, didn't ask if I liked to have cream or sugar with the coffee. I didn't know it was a black until I arrived work and I was mad. I complained to the store manager the day after and was offered a $4 cash card. It happened AGAIN today even I told the lady to keep my creamer inside the mug, and still got dumped! the coffee was refunded but still it is NOT acceptable that same mistake happened twice within a week with a complain in between! I expressed how disappointed I was and the drive thru lady said to me "I refund the coffee to you and I don't know what you want me to do!" What kind of customer service is that??? That server is totally SUCK and will NOT go back to this location anymore. 1 star just because Google needs a star to...

Stopped here while charging our car but very disappointed on the blandness of this Sbux. What could have been a cozy coffeehouse to enjoy our drinks while waiting , it was just sub par: first they had no teas to offer and the barista was so reluctant to offer any alternatives. When we ordered a dark roast coffee because we didn’t like the blends they were brewing, she wasn’t too happy to oblige, and we were the only customers, she just lacked the enthusiasm you’d expect from a barista. The cafe’s decor was just sad, what could have been a beautiful focal wall as it is the first thing you see when you enter, its just a plain wall with low shelves for merch that isn’t properly displayed. Ot seems that they are storing furniture or something that isn’t properly displayed covered by a tarp behind the trashcan, couldn’t they place it elsewhere? Poor experience, the new CEO has his work cut out if he wants to turn Sbux around, tip #1: stop selling olive oil (really, just why?) and focus and providing good coffee, knowledgeable baristas and...

It's understandable to be stressed out or to be having an off day- but literally so unnecessary. I ordered a large green tea (peach) lemonade- and the person working recited it back to me saying I wanted a peach green tea AND a lemonade. I calmly said "no, sorry all in the same drink" and repeated my order back again incorrectly- to top with a tone. I repeated my order again- calmly- and they replied with "it's venti" (implying that I said large and it wasn't the proper way of saying it?) Like sheesh they knew what I meant 👀 ..they asked me if I wanted anything else and i made sure to read the menu- word for word- requesting a jalapeno chicken pocket- and I was corrected again by them saying "so the HOT pocket" like okaaayyy holy heck- maybe she was having a bad day but didn't at all talk to me once I pulled up to pay for and receive my order. Closing the window unless handing me my drink and food. Like. Just a bit rough. I even wished them a good day and got absolutely...