Tim Hortons — Restaurant in Barrie

The whole drive thru experience was a big mishap. I ordered two sausage breakfast sandwiches, I mentioned I had an offer on the app. 2 for 5$. As I come up to the window they are asking what I ordered. I told them what it was and the old staff member sighed and went to fix up my order once I told her what it was. I showed them the offer and it was activated, they said it takes 3-5 mins to load once activated. I mentioned I’ve never had that problem with Tim Hortons before, it always loaded on time for me. The old Lady with long hair said it’s because the wifi sucks at their location… I use Data anyways.. They told me the final price was 9$. I said can I come inside and wait for the offer to load because I’m using the offer and not paying 9$. They said sure in a why and I wasting their time manor. Absolutely no manors and very rude staff from the two old woman. I come inside to get my order, the old short lady was still very rude, very disrespectful.

Does no one else read the reviews about the staff? Lmao

The breakfast sandwiches turned out fine, is why I gave 2 star, but the way the old staff treat the customers is hilarious and atrocious. One star.

The owner should check in with staff in regards to manors and respect. If this was my business they wouldn’t be working for me.

The short elderly lady with the grey hair shouldn’t be working with customers. The old lady with the long hair needs to treat customers with respect and curtesy. 9:15 am...

Went there today and the service was definitely not even what I could consider basic customer service. I haven’t been to this location in a few years, but when I worked in Barrie I went almost daily and never had an issue. Today was a different story. All I was going for was a vanilla dip donut for my son, which was very much much on the menu sign in front of me. The lady working drive thru told me they don’t carry those there. So I said okay, I’ll take the strawberry swirl (also on the menu sign I was looking at) and she said no that one is over. At this point I nicely mentioned how that was strange because I was looking at them on the menu, which she ignores completely, so then I try again and ask for a maple dip and she just responds with “no never”. At this point I was over playing the guess the donut game so I told them nevermind. Firstly, I’m not local so I didn’t know they never have the maple dip there, secondly why didn’t she at least give me an alternative donut that they did actually have in stock at the time and maybe I could have chosen one. Honestly, I am not expecting amazing customer service at Tim Hortons, let’s be real. However, an ounce of basic service would have be nice. It’s not even about them not having the donuts, it’s just the way it...

Disappointing Experience at This Tim Hortons

On Feb 27, 2025, around 10:30sh AM, I visited Tim Hortons (Veterans Dr. & Mapleview Dr. W). I ordered a Medium Black Coffee and presented my Roll Up The Rim cup for a free coffee.

At the window, the employee (an older woman) asked me to tear off the winning tab and drop it in their basket—which I did. But then, in a rude and dismissive tone, she said, "It's gross!"

I was shocked. What exactly was gross? The same coffee I got earlier from this location? If so, that raises serious concerns. I DID NOT make it gross! Who else? Oh, must be Tim Hortons then! That's why she knew it was gross.......... So my understanding now is... Time Hortons do something to make it gross, otherwise, they would not know that it is gross.

I followed their process correctly, yet I was met with disrespect.

As a regular customer who spends around $150 per month here, I’ve decided not to visit that location for at least a month. While this may not be a significant financial loss, it represents the cost of at least one employee's shift— The owner is to pay at least one shift this month from their pocket. A reflection of how negative customer interactions can impact business. Respect matters and customer service should...