Greek Market Chicken — Restaurant in Burlington

I regret to report a highly disappointing and concerning experience at Greek Market Chicken. During my initial visit, coinciding with the grand opening, I encountered significant issues that demand immediate attention from both management and potential customers.

Upon my visit, I consumed a meal that resulted in severe gastrointestinal distress. Following this incident, I promptly contacted the establishment and spoke with Ashlee, who identified herself as the manager. She acknowledged the issue and, unable to process a refund over the phone, offered a credit for the two gyros I had purchased. Given my compromised health at the time, returning to the restaurant for a refund was not feasible.

Several months later, I called to place an order utilizing the previously promised credit. The phone conversation was straightforward, and no issues were anticipated. However, upon arrival at the restaurant, I was informed by the staff that payment was required for my order. I explained the situation, referencing the credit extended by Ashlee. The employees contacted her, yet she claimed to have no recollection of our prior conversation.

What followed was particularly distressing. The employees appeared to treat the situation as a source of amusement, laughing openly while I attempted to resolve the issue. When I inquired about the cause of their amusement, one employee dismissively replied, "Oh, I don’t know." This response was not only unprofessional but also deeply disrespectful.

Despite my efforts to clarify the misunderstanding and assert the validity of the credit, Ashlee refused to honor her original commitment. This not only reflects a lack of integrity and accountability but also a fundamental disregard for customer service and satisfaction.

Based on this experience, I can no longer endorse Greek Market Chicken. The combination of inadequate food safety practices, poor customer service, and unprofessional behavior from both management and staff is beyond unacceptable. For the sake of your health and well-being, I strongly advise against patronizing this establishment. Given the nature of my experience and the apparent pattern of similar incidents as evidenced by other reviews, it is my belief that Greek Market Chicken is at risk of imminent closure. Potential customers should exercise caution and consider alternative...

Food quality: My sis brought home a gyro deal (two for one), one of each. The tzatziki tastes too liquidy and tangy to be completely real tzatziki (I hope that they do not use canola oil in that tzatziki sauce, because that is terrible if so). The pita was just ok, but tasted uncharred. The chicken and the pork were OK: kinda cold instead of warm by the time it got home (5 minutes away). However, both meats were juicier than most "fast greek" food places even attempt. I hope that Greek Market Chicken can improve on the quality. They could do very well in this area as there are not many options to get "fast greek" or any kind of semi-ok greek in Burlington. I liked how Greek Market Chicken (Kitchen) added some fries on top, but there were not many vegetables on the pita which was disappointing. Please consider grilling vegetables for these in the future, and getting a better tzatziki! I hope to god that there is not a canola oil base in that tzatziki you use, because it sure looks like that. Feta would also be a nice touch to the gyros. But...because it was quite good, I still give you four stars due to the overall taste.

Service quality: I was not there but my relative said a young man took her order and was friendly. The machine unfortunately automatically asks for a tip, which places need to stop doing. Other than that, good job.

Atmosphere: It looks very clean in there from the photos I was shown. Modern twist on greek food in this restaurant. This was during the May long weekend on Saturday during mid day too! Keep it up.

P.S. If this restaurant has good deals on gyro permanently, everyone will keep visiting often (wink...

I ordered the "Limited time" Gyro box, the tasteless bland chicken was inedible, it was mostly fat and greasy, soggy skin, the actual meat that I did manage to locate was dried up, and also very greasy with unchewable hard edges. This was my second visit and I was impressed the first time I went there shortly after opening, so I was looking forward to coming back. Even if offered a refund I will not be returning as time is money and I don't have the time to be disappointed again. I ate less than 1/4 of this meal, and I had to leave work for the remainder of the day as I had severe upset stomach within a couple of hours of eating this, and continued for a day and a half after eating here. It was declared that I had moderate food poisoning. The chef should be spot checking the quality of the food being served. If they are already doing that, then, that in itself is another thing wrong with this restaurant. I guess this is why the place was empty right at lunch time....