Blackfoot Truckstop Diner — Restaurant in Calgary

Decided to give the Blackfoot diner one more chance as my last experience was a nightmare . Arrived at 5 pm and we stood at the door where we were not acknowledged . The diner had one other table .besides us . We sat ourselves at a booth and the waitress appeared. It was a very cold welcome not a smile she dropped some silverware on the table and asked whst we wanted to drink . The drinks arrived and I ordered the turkey soup to start . The soup arrived the waitress was shaking so bad there was more in the saucer than the cup. The soup was spilt all over the crackers and spoon and she just dropped it at the table . I ordered the cheese burger and fries and gravy and my date ordered a beef dip with the bun toasted with mushrooms and Swiss chese absolutely no onion . As she stumbled trying to put the order in on her pad we repeated ourselves 2 more times no onion . Food came out in 20 minutes the beef dip had fried onions all mixed in with the beef . We tried to get her attention and eventually she came over and took away the beef dip . I started to eat my burger which had a very plain tasting patty . I was hungry and I ate it there were lots of fries and the gravy was good. Half way through my meal as the waitress is passing by she announces that my dates food is comming . A few more tables have arrived and she seems to be struggling to carry plates and walk . The waitress shirt is all ripped under her arms and she doesn’t look very clean . Her shoes are dirty runners . I finish my dinner and my dates still has not arrived . I hear a bell from the kitchen and although she is right there she ignores the bell and carry’s out a big tray of drinks for the family behind us . While she’s at the table delivering drinks again the bell rings and we wait . My date says let’s leave this is pathetic. We have been there close to an hour . I ask the waitress for the bill she says why are you Leaving your food is ready. . Omg. She is very cold and shows no emotion as she tosses the bill on the counter . The cook comes out a fella with his hair tied up glaxnces at us and walks away . The Blackfoot truckstop was known for so many years for its delicious food and good service . It’s so painfully sad to see such a place fall to dispair. If your going to the trouble to put in a patio and a lil lounge your are obviously making an efford . You absolutely need to have polite friendly staff . You need to make your guests feel welcome . The energy in your diner is very cold and negative and it starts at the door . It shouldn’t be such an effort to re make a beef dip replacement orders should be done quickly and take first priority especially if the error is on your part . Just a little bit of hospitality and friendliness will take you a long way . No one wants a miserable waitress or a bad...

I have been coming here for 30 years. After my experience today, I will never return again. First off, our waitress slammed the cutlery down on the table when we first arrived and abruptly said she would be right back. In that time, a few other tables walked in and were served before us. Eventually she came back and made the excuse that shift change just happened (mind you the same servers were working when we walked in and when we walked out).

When she took our order she spoke over us the whole time and didn't bother to write our orders down. This resulted in her having to come back to the table to reconfirm one person's order. We asked for extra crispy fries - they were not. And if they were, I don't wanna know what they would be like normally. Food was thrown together, lacking mayo on the clubhouse - very dry. One person's omlette wasn't cooked enough and my burger bun was falling apart (indicative of stale bread). It was missing bacon so the server went to fix that but the bacon was hardly cooked.

She walked by our table at one point and snapped a menu on the table which made a loud cracking sound. She spoke to me in a condescending tone the entire time we were there. She came to refill coffees and spilled a bunch on our table while she held dirty plates over our table.

Food was horrible. Service was even worse. After 30 years I will never come back to this establishment again. Ever since Edna passed away its been on a steady drop but today's experience was something I never want to deal with again.

Go to Jam's Diner if you want good service and...

This diner is absolutely beautiful on the inside, filled with Americana and an assortment of kitsch trinkets speckled throughout. A model train circles the diners on a track suspended below the ceiling. Despite it not being that busy when we walked in, at around 5:15, the two waitstaff seemed overwhelmed. When our order was being taken, we got ID'd, and when satisfied with our credentials, the waitress hurried off before we could continue ordering. It took an inordinate amount of time to get what we first ordered, two beers. At that point we put in our orders. Our waitress was curt, and seemed to be in a rush, cutting off my partner before he could finish stating his initial order. We didn't exactly feel welcome. Our food was finally served a little after 6. The poutine was quite good. The gravy seemed to be of the chicken and mushroom variety, and was well thickened. The crinkle cut fries were crisp and hot, and although the curds weren't large, they were plentiful, room temperature, and tastefully arranged. 8.5/10 on the poutine. My partner's club sandwich, on the other hand, was dry, and the side of crinkle cut fries were not hot. They were unapologetically lukewarm. 5/10. We finished eating at about 6:15 and were paid up by 6:25. It's possible that our waitress was simply in a bad mood, or having a bad day, but whatever the case, her tension was palpable, and it resulted us feeling like we shouldn't have come here. That, plus the food and drinks taking a very long time despite their simplicity and the waitress's fast pace. Maybe the result of...