Dairy Queen Grill & Chill — Restaurant in Calgary

After going through drive through and sitting out front 10min for my order getting home to eat I live literally 2 blocks away hungry and excited to eat some chicken strips and 2 cheese burgers and fries my first bite into my burger the paddy was cold old and stale tasted like cardbored both burgers felt like they came out the fridge gave a bite to the lady and she was also disappointed. Ended up tossing both burgers and I order honey bbq strips only half the strips had sauce I sent 30 bucks also grabbed a ice cream cookie for the lady it was also stale . Look ill be honest this is not my first time not happy here last time I sucked it up and figure stuff happens my fault for going back I will never go eat there again seem like the employee's are trained to not toss food out cause it cost them money this place is a bad example or the DQ franchise. Don't waste your money at this location ...

And trust me I wouldn't rant all this if I was so disappointed place made my lose my appetite so don't let it lose yours. And your guys response to your customers is such a bot move and no I will never go to that location again even if it was free for a year . This location is definitely not a place to eat nothing fresh look at the reviews from people and there's...

I am sorry but my family and I are not coming back to this DQ. Worst DQ in Calgary. They get your orders wrong, take forever to get anything out. Poor communication. Poor hygiene.

3rd strike for my family was a couple of days when my kids found a dark strand of hair INSIDE the icecream cake we got for their Daddy's birthday. It was so gross! What a mess! I decided to phone the store about this and the Manager, Kamal, seemed polite and professional; she asked that we stop by to pick a replacement cake (same type) which she said would be ready for us. The store location was close so I stopped by the next day for the replacement cake and got interrogated by a male employee who claimed his name was Rad or Raj. This fellow informed me the replacement cake was there for me to pick up BUT demanded I show him "proof of the hair in the cake" and went on to make very, very offensive statements implying I was not being honest about the hair. When I questioned him to explain what exactly he was looking for, he attempted to backtrack and claimed his English was very poor and I misunderstood him. His English WAS very poor, alright but I understood him...

Poor customer service. I asked before paying if they could lettuce wrap instead of a bun. The person at the till said yes. I confirmed this several times. Paid via interact for a burger and fries. Afterwards I was notified that they only had shredded lettuce. Had to explain myself to 3 ppl including the manager until they entertained a refund. The manager then attempted to only refund me for only the burger and to pay for the fries as it was being made. I stood my ground until they refunded all. Their interact would decline refunds so they issued cash. Finally when walking out the manager commented that I should "just ask first next time"... I notified her that I did and it was not only wrong of her to presume I didn't, but that it also had to do with her staff being uneducated in the products they offered. I went to 5 Guys...