ITK Catering Bread — Restaurant in Calgary

My experience with this establishment is the typical nasty Nigerian disregard to customers. I got a recommendation of this establishment from someone, so I called to make more enquires which was meet with a condescending tone and scuffs. I asked if they had warm bread available as that was the notion I was given by the person who recommended, the person who answered the phone whom I believe is the owner asked how many loaves, I replied and said 2, she proceeded to scuff and hysterically said no. I asked saying “so there is no bread”, went again with a condescending and irritated tone replied “there is” and hung up before I could say another word Disappointed by this interaction, I went to the location and asked to speak with someone to provide this feedback too. I was told my feedback wasn’t necessary as she (owner) is too busy to attend to a paying customer and said I should go to superstore and buy bread after paying for my purchase lol.

The quality of product doesn’t only make a brand, the interactions with consumers are as well important. If a business owner lacks excellent customer service skills it might be worth while to hire someone knowledgeable in...

This review is based on customer service over the phone. I don’t know what is wrong in calling to know what is on the menu for today. I mean, I’m coming from some distance and want to know what I’m going for…….but the harsh response to “Please, what’s on the menu for today?” was uncalled for. I’ve never been to your restaurant before and no matter how stupid my question could sound, an intentional person will always figure out a better way to pass a message than “when you come, you know!(in a harsh manner). No matter how tasty your meals maybe(which I don’t know), if you don’t have a better way to relate with people, you will surely lose customers. I won’t travel this distance to such atmosphere I sensed over the phone. I wish you the results of...

Although the bread is nice but they have the worst customer care service. Very rude and condescending. Really disappointed in them. You guys have to up your game. Highly disappointed. I bought 10 breads from them and I noticed one looked like stale bread. I politely asked if all was fresh and I was told yes. I took to their words by trusting them. When I got home I realized the particular one I suspected to be stale is actually stale bread. I called in to report and express my displeasure, mmmh I got the shock of my life by the way I was attended to. In fact I am short of words. Very condescending attitude. Anyways that make me one less of...