Landmark Cinemas 5 Calgary Market Mall — Local services in Calgary

October 14 2024 around 6PM.

Shoutout to Manager “Michael” for providing some of the worst customer service I’ve ever experienced in my lifetime.

Viewed seating for the highly anticipated “Terrifier 3” no mention on the website that “ID” is required for this film, nor was there a warning on the self-checkout stand, when purchasing tickets…

Showed up to buy tickets, bought all of our food and drinks at concession. Just to be declined at the ticket ripping station, because one of us didn’t have ID because it’s just a movie and we’ve never been checked before in the entire 28 Year history of seeing movies. Absolute rubbish. It’s October, it’s horror-movie season, give me a break, NOT ONCE have I ever been ID’d anywhere at any location in my life. Keep in mind, we are also maybe “10 minutes” from Showtime…

To make matters worse. Mr. Unprofessional “Michael”. Decided to cheekishly FORCE us into an ultimatum with a phony gleeful attitude, which entailed; Either exchange tickets to another film/movie we didn’t want to see… OR accept a refund for the tickets…

Logically, like almost anyone else with common sense would choose, I wanted the refund… HOWEVER here’s the catch and the legitimate scam nature of this entire pitch... Turns out after all of this additional effort, irritation and time wasted, they won’t let us also return the “now-entirely-useless” UNTOUCHED food and drinks.

I was extremely offended by the very sheepish and beta leadership qualities displayed by Michael. Not only would he not refund the food/drinks. When I finally compromised to his horrendous scam-like pitch and chose another undesired film out of the lacklustre catalogue at the time (Joker: Folie à Deux) he decided to also mention last minute that it would be an up charge of $6 PER ticket…

I was absolutely dumbfounded by the lack of care this man possessed. I asked him if there was anything he could do professionally about the extra charge seeing as he was quite LITERALLY forcing our hand and this entire experience was already blood-boiling and annoying. He said bluntly “No” and kept brushing it off like my service was not important and nothing could be done or altered. Ridiculous.

So this review is to specifically highlight “Michael - The Manager’s” undeniably piss poor performance as a leader within not only this location, but also Landmark Cinema’s as a whole. You DO NOT want ignorant, unreasonable and argumentative people in position’s of power, especially when they are single-handedly causing your customers a very negative experience. As someone that frequented this location for several lovely and memorable evenings, I will literally, not be returning if he is still employed. Other deserving people are scratching and clawing for a job, let alone a higher up position.

Michael, I hope you are mentally reconditioned and learn your lesson in Customer Service, as you have made a direct enemy, instead of a ally, out of a loyal customer with your overall terrible behaviour, entire lack of empathy and unforgivable level of care. Would be zero stars if I could. Also the alternative film we chose (Joker: Folie à Deux) was an abomination,...

I wish I could put zero stars. With theatre attendance being down and streaming services taking over, you would think that Landmark Market Mall would be going out of their way to provide exemplary service instead of acting like the morons that I encountered this afternoon. I have news for you. If people like me stop going to the theatre because they have an experience like mine, you will all be out of a job. So, to my experience. Tried to go see Dune II, had tickets to the 12:30pm show on March 25th. The girl who checked my ticket had one job to do. Direct me to the correct theatre. My fault was believing her when she said theatre 2 instead of theatre 4 and not double checking like I would normally do. It's my practice to have absolutely no faith in the ability of people to do a good job but as I was in a good mood today, I let my guard down. After 30 minutes of commercials and previews, the movie finally started. Ghost Busters. I then checked my ticket and yes, the genius employee had directed us to the wrong theatre. I told her upon exiting that she had told us the wrong thing and was met by a completely blank stare with no comprehension showing on her face. I then encountered the manager/ supervisor who wasn't much better. The correct response to my obvious agitation would have been to ask how he could correct the mistake. Gift card to another movie? Free popcorn and drinks for the next visit? A profuse apology? Something, anything. I had to suggest that I get my money back because I had already missed at least 30 minutes of Dune. After getting back my money (minus $3.16.. I didn't have the energy to argue about it) I then observed said manager chatting and laughing with dim witted employee who doesn't know how to read a ticket. Is this the correct way to deal with a situation? I am left wondering if they were laughing at me. Not only did they show extreme disrespect in that action alone, the employee who made the mistake should have been reprimanded and not been the recipient of playful banter. Again, let me state, without paying customers who are willing to leave the comfort of their homes and come to the theatre, you will be out of a job. I now wait for Dune II to come to a streaming service. You just...

This is our go to theatre. It’s close, we love the Premiere seating. The popcorn is always unbelievably delish. Went to see Inside Out 2 today with my two daughters, the first time at the movies since this location changed over to the new design of concession. I was a little worried after reading recent reviews of how the experience sucked now, having to order/pay/take a number and wait… But I worried for nothing. The line moved fast, there were two cashiers open taking orders and my $67 concession order ($55 after my Movie Club discount, go ahead and judge if you want, I don’t care) for the three of us was ready in less than 5 minutes. We had plenty of time to get ourselves organized with straws, napkins, extra condiments and get to our seats. The food was hot and fresh. (Note- my first time trying a pretzel dog and I’m doomed now. It was SO GOOD. Tons of options for toppings, first one is free of course and more than one is extra. I chose garlic butter. Highly recommend. I am going to order regularly when at the movies now).

The staff were friendly and cheerful. My order was large and slightly complicated and the cashier person got it exactly right as did the person making all the food.

My only two suggestions are- first, PLEASE upgrade your pop to the same fancy machine the Landmark in Country Hills has, with the self serve/extra flavors. Second- PLEASE provide some kind of bowl and spoon to go with the Dippin’ Dots you have for purchase at concession. This is the second time my oldest bought them and the second time they melted (in 8 seconds) into a lumpy mass inside the “pouch” type packaging, making it super difficult to eat. I think the concept is to tear open the pouch and shake the dots into your mouth? We won’t be buying them again unless they start coming with a bowl to dump them in and a spoon to eat them with.

Overall, another 5 star experience. We won’t hesitate to return and there’s a pretty good chance I’ll be ordering pretzel dogs for take out in between...