Tim Hortons — Restaurant in Calgary

The staff named Homaira is so rude and unprofessional. She did not smile or acknowledge our presence when we were about to order our meals. When we've done ordering and paid, she did not offer our reciept. It was $30 worth of food and drinks. When we got our food, she was missing one meal and when I asked for it she said it was given and she was demanding for the reciept. When we said "you did not give is the reciept" she then replied "YOU SHOULD HAVE ASKED FOR IT" in a highly rude manner. The manager was there and she we complained to the manager. Dear Homaira; whoever and wherever you are, you do not need to be nasty to customers. Perhaps retail is not your kind of work. I suggest you work alone and be nasty to yourself. If you pursue retail career, im praying that you may not encounter a nasty person just like yourself. #dontberude #timhortons #educateyourstaff...

Terrible customer service, she was extremely rude when i told her i wanted to empty a gift card then pay for the remaining balance because i only had 55 cents in it, then she failed to put bacon in my belt bagel and also didnt toast it, i returned the bagel and she said it was my fault for not mentioning that i wanted it toasted. She took the stuff off the bagel and put it on the counter, then toasted it with the mayo/sauce and put it back together, she then almost threw the sandwich on the counter top without saying anything, not looking at me and left. I can still remember the taste of burned mayo in my mouth, had to throw it out, the sad thing is that 50% of the time you go there you get a memorable experience (the bad way). Ohh and i waited 20 minutes for a sanwich that tasted like crap. Avoid the experience...

Rarely do I give out 1 star reviews but this place deserves it.

As others have said, this may place may take the cake for the worst customer service. I ordered a small chili and potato wedges (it's a new item on their menu). They said they don't have potato wedges so I asked them to switch the small chili to a large. Her response - "I already punched in a small chili". I was on a work trip so I asked for a receipt so I can expense it. She said "okay, sure" but she didn't hand it to me. I asked if I can take it. She said "Yeah." I guess she expected me to lean over to grab the receipt from the counter...so bizarre. Anyways I had to rip the receipt from the machine myself.

I'd give this place a 0. It's a fail on so...