Trolley 5 Brewpub — Restaurant in Calgary

Let me preface this by saying I rarely write negative reviews. I believe in supporting local businesses and understand that everyone has an off day. But what transpired last night at Trolley 5 was beyond a shocking display of unprofessionalism and frankly, disturbing behavior that left me and my guests reeling. We chose Trolley 5 based on a friend's recommendation to celebrate my birthday, watch the Superbowl and because my friend was a friend and special guest of the owner. The ambiance was great, our waitress Eden was excellent and the food and drinks were great as well. However, all positive aspects were immediately and catastrophically overshadowed by what followed. Unfortunately, another patron attacked one of my friends on the establishment and my friend defended herself resulting in the other patron getting upset and complaining to the manager. The manager on duty, stormed over to my friend, face contorted in fury. Immediately launching into a tirade against my friend, shouting louder and louder with every word. The more I would try and reason with him to lower his voice the more intentionally raised his voice got. The entire restaurant fell silent, and every head was turned witnessing this horrifying scene. While I understand he was upset as he was shouting about the safety of his customers, which I can not lie I felt was deeply ironic. I felt the attack was extreme and could not understand why he chose to put the entire blame of the altercation on my friend who had just been attacked. My friend was understandably mortified and shaken, and began crying really hard in front of me, unfortunately I was there to witness this event and my boyfriend who had just gone to the washroom who we were all waiting on had just missed this distressing event, I felt extremely unsafe in that moment and caught off guard. The owner was unable to control his emotions even yelling at me who was not even aware of the incident that had transpired. I tried to reason with him that we were all his customers and that we would leave, but he needed to end his abuse and quit yelling and disturbing my friend! But he continued on his tirade, fueled by what appeared to be pure rage raising his voice by extreme levels. He made a spectacle of himself, disturbing not only our special night out, but I feel the entire dining experience for everyone else in the restaurant. Frankly, it was alarming. While I am not qualified to make any diagnoses, the intensity and irrationality of his behavior raised serious concerns about his mental well-being. Regardless of the underlying cause, the fact remains that he subjected my friend, his patrons, and his staff to an incredibly distressing and unacceptable experience. The visit was, of course, completely ruined. We paid our bill, eager to escape the toxic atmosphere, and left in profound disgust and disbelief. I will never be back as visiting Trolley 5 offers the potential encounter with an emotionally volatile individual who seems incapable of managing his anger. I strongly advise anyone considering dining at Trolley 5 to think twice. There are countless other establishments that offer decent or excellent food and treat their customers with respect and dignity. In short, avoid Trolley 5 at all costs. I have chosen to remain anonymous as I genuinely fear for my safety. This was not just a bad experience; it was traumatic. I hope this review serves as a warning and prompts the owner to seek help and address his behavior before further damaging his business, and potentially...

Title: A Wholesome Experience at Trolley 5 Brewpub: Veggie Burger Delight and Stellar Service

Nestled in the heart of the bustling city, Trolley 5 Brewpub offers a delightful fusion of great food, refreshing brews, and exceptional service. During my recent visit, I had the pleasure of indulging in their veggie burger, experiencing a last-minute game entry, and being attended to by the fantastic server, Maya.

Let's start with the star of the show - the veggie burger. As a vegetarian, I'm always on the lookout for a satisfying meat-free option, and Trolley 5's veggie burger exceeded my expectations. Packed with flavor and texture, it was a harmonious blend of wholesome ingredients, perfectly grilled and served with a side of crispy fries. Each bite was a symphony of taste, leaving me thoroughly impressed and craving for more.

The ambiance at Trolley 5 is warm and inviting, making it an ideal spot for a casual hangout or a spontaneous game night. Speaking of which, when my friends and I decided to join a game at the last minute, the staff graciously accommodated us, ensuring we had a memorable time. The vibrant energy of the place coupled with the friendly competition added an extra layer of enjoyment to our evening.

And then there's Maya, our server, whose professionalism and warmth enhanced our dining experience. Attentive to our needs and knowledgeable about the menu, she guided us through the offerings with a genuine smile, making us feel valued and appreciated as guests. Maya's exemplary service truly exemplified the hospitality that Trolley 5 is known for.

In conclusion, Trolley 5 Brewpub is more than just a place to grab a drink or a bite to eat; it's an experience worth savoring. With delectable dishes like the veggie burger, exciting activities like impromptu games, and exceptional staff like Maya, it's no wonder that Trolley 5 remains a favorite among locals and visitors alike. Whether you're a beer enthusiast, a foodie, or simply seeking a good time, Trolley 5 Brewpub delivers on all fronts, making it a must-visit destination...

It's a hit or miss when it comes to the servers we encounter here every trip. Couldn't hear the music when we are seated downstairs even if there are screens showcasing the videos. They skimped out on the Ceasar toppings that were supposed to be included, luckily when I notified my server they initially said "oh we don't have those (toppings)" and I said "but it's on the menu... right here" and then they went to "go check" and lo and behold they brought them. Food is okay. It was generally prepared well.

Update 10/24: Adjusted from 3 to 5 Stars. I was invited back to the restaurant. I really appreciated the gesture. I brought along my boyfriend and we had a great experience. Alma was a great server--prompt, friendly, and personable. Fantastic. We had the pick 2 platter. The ribs and brisket were prepared fantastically and portions were perfect for us. They present you with 5 sauces. Highly appreciated the way they were presented. Each sauce is labelled with accurate descriptions for the flavours you'll get from it and a pairing suggestion for what kind of meat to use it on. Added +1 star to my review. Music was at a reasonable level and the upstairs atmosphere was pleasant. If service and food quality is kept up like this, perfect! Thank you so much for having us Trolley5. I absolutely will give another star because looking through review replies, they really show that they value their customers. If you tell them something is off they will make the effort to fix it (make sure if anything goes wrong you address it on the spot and not later on). It's important to value the glowing reviews from happy customers too. That gives off a certain impression that they respect their customers and I give much respect...