DJ WOK — Restaurant in Charlottetown

It wasn’t a pleasant experience. The owners of the restaurant were arrogant and had no service attitude to their customers. As a tourist who first time came to Charlottetown, we wanted to try some Chinese restaurant who serve lobster and other seafood. That was why we came to DJ Wok but very soon we came to know that they did not offer any live seafood. As an alternative, they said they could cook for us if we shopped the live lobster and mussels. Without hesitation we purchased two lobsters and a bag of mussels and came back to DJ Wok with full of expectations. They charged $15/each for cooking the lobsters, and $15/pound for the mussels. We asked the owners that $37.5 for cooking the mussels seemed too expensive compared with the lobsters and if they can charge $15/bag for the mussels. Though we didn’t expect the owners said yes but never thought their answer was “do you want us to cook”? My friends suggested us to try some female lobster at this season as they have eggs. However the lobsters cooked and served without any eggs. We asked the lady owner where were the eggs as we purposely bought two female lobsters. Her answer made us so surprised! “I learnt western style of cooking and we never cook lobster with eggs… the eggs made the whole kitchen fishy”. For my understanding, other Chinese restaurants did cook lobster with eggs and it’s so delicious. Is DJ Wok not a Chinese restaurant? When I asked the owners why they didn’t tell me at the first place, she said “you did not tell me you wanted to cook the lobsters with eggs”…… I will never come to this restaurant again and will tell my friends not to do so too. No service no honesty but too arrogant!

—————— development follow up ——————

In the evening, the owners of the restaurant replied my comments. I noticed that I couldn’t respond to their reply and other Goggles cannot view my rating and messages that I posted earlier today. Was it removed?

Apparently, the owners of the restaurant were lying and played tricks. First of all, we never said I didn’t want to pay the taxes but just was just curious to ask since there were tax1 and tax2 on the invoice. Please do not divert the poor customer service to something else. Secondly, we never were given a choice to cook the lobsters with eggs, regardless for a fee or not. They were lying! This reflects again what we felt - honesty. Thirdly, we admit that they did told us processing fee was $15/pound before we went to buy the lobsters and mussels. When the restaurant weighted 2.5 pounds, we figured that it’s too expensive. But since we agreed at the first place, we didn’t say much but paid for it. However, it doesn’t mean you did not charge too much, especially when I told you that other Chinese restaurant that we visited charged $15/bag only. Above are the truth and our...

I am regular customer and love their brown sugar latte. But this time when we ordered it arrived with pale white color with few boba. I don’t normally complain with this kind of petty stuff because I know how hectic and busy all servers have. When we politely brought this up to the staff, they seemed annoyed. We asked if they could fix brown sugar or do something about it. Brown sugar was added on top to our same drink, tearing open the plastic seal with their bare hands. This was really unsanitary. They did not even bother to change our cup when I told them to use the one that fits the lid. The whole experience left me feeling unwelcome and frustrated. I definitely won't be returning, and I caution others to reconsider visiting if they value hygiene and customer service .

ps(reply) I always do the standard and it was always good. But it was literally plain today.

We did pay for the extra boba the second time when we asked to add it. You guys should learn how to be apologetic and admit your mistakes and your employe hands were on our drinks without any gloves. Please step up your...

I am a frequent visitor to this one, and I also recommend this to my foreigner friends. Strongly recommend this Peking duck and old Beijing fried noodles, do quite good.In this performance, the level of the duck master is very good.There are a lot of duck rack soups.Mao Xuewang is really good.And a special point is that because of some reasons, some of the dishes originally contained in it I can't eat.The store also gave me suggestions and changes according to my requirements,The effect is very good,The taste is great,Praise from me and my friends!There is also a recommendation of this condensed milk small steamed bun,This snack is very familiar to me,From the snack to the present. In short, everyone is welcome to go and taste the delicacies, it is definitely...