TacoTime — Restaurant in City of Langley

I have never in my life wrote a review anywhere but the two girls working july 13th 2024 at 2:30 there lack of communication is absolutely mind blowing I had an issue awhile back with the same two girls who gave away a free water then tried to make me pay 25 cents for a take out bag when they did not ask me if it was to go and giving me an issue after I had already paid but gave away a free water right in front of me. Then today I ordered an ice tea with my meal which I always do the girl goes “lemonade ok” and punches it in me standing there confused why she would say lemonade after I said ice tea didn’t think much of it I got given my drink and it was lemonade. I don’t know why this girl cannot take the few extra seconds to properly communicate and tell me we no longer have ice tea instead of just giving me a lemonade not to mention she looks MISERABLE everytime I’ve seen her working there I say thank you to her and she doesn’t even look up at me very very rude person and i honestly have walked away from ordering taco time just to avoid the miserable interaction with this individual. Please take a good look at whom you employ to be the face of your company absolutely...

I really like coming to TacoTime because the food is always good, but the biggest issue I keep running into is the shortage of staff. Every time I visit, there are only a couple of people working and it’s just not enough to handle the rush. The line gets very long, and customers end up waiting far too long for their orders. The staff who are there work really hard, but it’s clear they are stretched too thin. It makes the whole experience frustrating as a customer, because instead of enjoying the food, most of the time is spent standing in a slow-moving queue. I honestly think this place would run so much better if management added more workers to help during busy times. That one change would make a huge difference for both the staff and...

Went in today to get 4 crisp meat burritos for a total of 22.90 and asked for extra hot sauce at the beginning as I was ordering. I offered to pay extra I just wanted extra hot sauce. The employee told me there was no way to punch it in, so I said why don't you just give me the hot sauce this time and ask your employer how they could add this option for the future so instead of giving me maybe an extra dollar for the hot sauce at most, prolly less to be honest I took my business elsewhere. And her excuse, im just an employee. So what use logic and solve an issue not impressed, seems why the taco times are fading away. Too bad cause they are better than taco bell but with these kind of people at the helm( shaking my head...