Kitcho Sushi — Restaurant in Collingwood

I just want to say that I have the worst experience of my life at this "restaurant". Save yourself the carbs and go eat somewhere else. Plus the place is dingy AF, last time I checked you should clean your restaurant before you start cooking in it...First off, the service was absolutely horrific. It took us a half hour before we could even put our order in. This of course was after we waved the server down and she grabbed our menu with no exchange of words. Just so were clear she had 3 tables in the whole restaurant and she was not busy. If your going to be a server do you job. She stated after our complaint that she didn't care about the horrid customer service she gave or her job. "I don't even care if these doors open tomorrow". Glad to see you like your job.... Anyways after rudely grabbing the menus without an exchange of words this is when the trueness of a restaurant terror appeared. We get out food and the tempura was a dark brown when it should've been a light yellow. you couldn't even cut it with a fork. I don't know if they know how to change the oil in the fryers. Also, we ordered teriyaki chicken rolls and they smelt like fish. Very unusual for CHICKEN rolls. Then when the other rolls arrived they were without a doubt expired due to the horrid fishy smell that became present. Such a bad smell and taste I spit it out at the table. Many dishes we ordered didn't even arrive. Let me add the server brought us 3 rolls of California rolls that we didn't order then proceeded to blame her terrible service on us as customers. Saying we should've paid for it... As you can foreshadow, my table said something to the server. We were very nice about it and just asked if there was anything she could do to accommodate us. Instead she started arguing with us about the food and how she would bring new rolls. WHY WOULD WE WANT NEW ROLLS WHEN ALL THE OTHER ONE MADE ME WANT TO BARF BECAUSE HOW OLD THE FISH TASTED. She refused to let us speak with the manager or owner I must say because he didn't speak English. I'm sorry last time I checked your living in Canada where English is a first language. How did you even go to the bank to open the business if you didn't know English in the first place.... Long story short, he threatened to call the cops because we weren't satisfied for the food. He offered a 10% discount ($2.00) on the food that was hands down the worst food I've ever eaten. My dog probably would've gotten sick. For all I know the chicken could have been dog due to the smell and texture. YUM MYSTERY CHICKEN! The server was yelling at us like a freakin maniac. She was yelling and running around the restaurant asking her 3 tables if the food was bad and told them that we were complaining. Last time I worked in a restaurant the customer is always right, but maybe this was distorted considering the OWNER didn't know English. If I'm paying for food and service that is the minimal expectation and you couldn't even fill that gap. The owner stared at us out the kitchen window the whole time this brutal experience was escalating and ended up coming out a yelling at me in Japanese. The server told us we weren't allowed any more of a 10% discount because we looked like students and if we asked again she would take away our discount... SO TERRIBLE. Save your time, money and self dignity and never go to this restaurant. You will not get served rotten food and most likely get the cops called for...

The sushi was decently tasty, the presentation however was mediocre. The problem with our visit was when we had accidentally ordered too much food. We told them we were happy to pay for the leftovers, and the waitress told us “we are withholding the rest of your food since you haven’t finished what’s on the table.” After asking her again to deliver the remainder of what we had ordered (again, telling her we’d gladly pay for a takeout container), she brought LESS THAN HALF of what we ordered to the table (4 salmon roses instead of 8, 10 small pieces of salmon sashimi instead of 20, and zero salmon sushi). Finally, we asked for ice cream for dessert, and the waiter told us “normally we don’t allow you to get ice cream if you’ve ordered too much, but this time you can have one scoop each.” We were humiliated and were disgusted at how the quality of service plummeted when THEY had determined that we’d ordered too much food. It is in their best interest to continue serving us even after we’ve over ordered, because then we have to pay for the food twice (firstly covered by the price of the all you can eat service, plus whatever else we are charged for the cost of a takeout container, which ended up being an additional $10). The service alone turned me off from ever returning to this dingey restaurant. It’s a shame, their food was decent, but their service will drive them...

I have been a regular at this restaurant since they opened and for good reason. Their food is always on point and the prices are tidy AF. This is the place you go when you're craving something but have no idea what. It finds the spot deep within your stomach and doesn't just hit it, it puts it in a reverse arm-bar until it taps out. If you want to blow some salt all over your pants, this is the place to be. Their cheese wontons are a blessing from God himself. The salt crystals in the other reviews have clearly been consuming raw sodium since the day they were conceived. They've got sea water coursing through their veins. The most cliche shade you can throw toward a Chinese/Japanese restaurant is that their chicken may potentially be of the canine variety. I can assure you, the chicken here is more legit than Gandalf's beard. Trust me, when this succulent protein comes into contact with your jibs, you'll know what I'm talking about. Don't listen to the other ignoramuses on here, they're just crying like children because they didn't get the free handouts they were hoping for from yet another poor, unsuspecting victim of...