4404 Restaurant — Restaurant in Edmonton

We went for the New Year's Buffet. This is our third time having a Holiday style buffet here over the course of 5ish years.

We didn't say anything to the server because what are they going to do about it? While our server was respectful to us I did witness a weird interaction with another table where she was rude after SHE misunderstood what the other table was asking.

The food quality has absolutely gone down. The only cooked food that didn't have a burnt oil/grease flavour to it was the roast beef and mashed potatoes.

The sticky toffee pudding had the oddest texture to it. I also understand that they can't control the flavour of fruit but the pineapple should have been pulled. It was so sour. I was also confused by a cook wandering around the buffet area not doing anything other than almost bumping into people - was this an attempt at getting his steps in?

For a $170 meal for 2 (2 buffets at $60 + 2x$12 Mimosa), I expect the bacon to be edible for one. I shouldn't have to ask for my water to topped up after the server had been by twice. I don't agree with the 18% auto added gratuity. The overall selection wasn't great. Hell, we thought the restaurant was closed when we arrived - which we mentioned and were laughed off.

The level of care presented by the staff doesn't match the price that 4404 is trying to force itself in. They should probably send everyone for training at The Keg, which would have been a cheaper meal and better food with top...

First time here. Went for Christmas buffet. Would have given 4-5 stars but there were a few things that could be improved. The food was very good but wouldn’t recommend the last booking at 2 pm as there were some items that they were running out of like mashed potatoes and desserts. The gravy could have been hotter. There were two spills and plate breakages near the dessert tables. Not all of the broken plates were swept up and there were still pieces of plate on the floor and no one washed up the sticky mess on the floor. The only other thing; I didn’t notice this when booking but they charged me 18 percent tip for two people on my bill. Usually you’d see that for a table of 6 or more but not for two people. Not sure I agree with that. I would have tipped well anyway as we had good service but that part didn’t sit well with me. I may try...

Although the food was fine the service requires significant improvement. We had to wait for over 2.5 hours for our meal to come and when it came, there were errors in the order and though we were told that it would only take 15-20 minutes after ordering for everyone’s meals to come there were about 4 people in our group that did not receive their food until the end of the meal.

The servers did apologize, but it was still frustrating to not have promised delivered on. (two stars)

Addendum: those that had errors on their meals or waited for long had their meal on the...