Sushi Toshi Southside — Restaurant in Edmonton

I recently dined at Sushi Toshi in South Edmonton for an evening meal, and while the food itself had promise, the overall experience was significantly overshadowed by disappointing service and poorly managed expectations.

To begin with, although the restaurant was not busy and had plenty of available tables, our server continuously reminded us multiple times throughout our meal about the 90-minute dining limit. While it’s understandable to have a time policy in place, it’s entirely unnecessary and frankly disruptive to remind guests every few minutes (“you have an hour left,” “you have 50 minutes,” and so on). It made what should have been a relaxed evening feel rushed and uncomfortable. The tone used by our server also bordered on rude, which only added to the frustration.

The food service itself was also confusing and poorly handled. The menu indicated that certain rolls were served in 2-piece portions, so we ordered five portions expecting to receive 10 pieces. However, when the rolls arrived, we were only given two pieces repeatedly. This issue happened more than once and created a lot of confusion and unnecessary back-and-forth. On top of that, the rolls took a very long time to arrive. Yet ironically, just as we finally received them, our server returned once again this time to remind us that we only had 30 minutes left and should begin our second round of ordering.

The pressure didn’t stop there. Before our second round of food even arrived, he returned yet again this time informing us that we only had 10 minutes left and asking for our dessert selections and whether we were ready to settle the bill. At this point, we were understandably annoyed, especially since we were still eating our first round and hadn’t received the rest of our order.

We expressed our concerns to a different server, who was polite, respectful, and empathetic. She quickly assured us that we could stay a bit longer to finish our food, especially since the restaurant was clearly not busy. We explained the situation to her, and she kindly said she would speak with the original server. While we appreciated her support, the initial server soon returned once again this time with our bill and a final time warning: “you only have three minutes left.” Even after we had paid, he came back and began clearing plates with food still on them, which felt intrusive and frankly disrespectful.

Another point of confusion was the restaurant’s policy of starting the dining timer once drinks are served. While this might seem efficient from a business standpoint, it’s frustrating when the food arrives late and yet customers are still expected to stick strictly to the time limit, regardless of delays. I also want to point out that even though the restaurant was not busy at all and there were many empty tables they were still adamant to kick us out after 90 minutes.

Overall, while the food was decent, the service ruined what should have been an enjoyable meal. We left feeling rushed, disrespected, and disappointed. If a restaurant is going to enforce a strict time limit, it should be done with tact and professionalism not with repeated interruptions and pressure that detracts from the dining experience. Unfortunately, I cannot recommend this location based...

So I went today for the first time, I’ve heard great things about the other location, so I decided to give the southside location a try. I was disappointed. I understand it’s the first week of opening, but I feel like there should be a lot more preparation before a grand opening to ensure the best experience for customers.

Seating and service: we walked in around 6:30, the front desk is very chaotic. There’s not really a system. You just have to squeeze in and get there to put your name down. Once we put our name down, we were told it was about an hour and a half wait, which was true, When we finally got our table, they seated us in a small room of about four tables that has horrible ventilation, which usually isn’t a problem, but the hot stones have a lot of smoke, so it was very stuffy and smoky. I had asked for a different table due to my asthma and the front desk worker was extremely dismissive and rude, and said there was no other tables available.

Service and food: We waited almost 30 minutes to even get our drink orders in, when we finally did, another waitress came and asked for drink orders (no communication) then we had finished our food order, and one of us had to actually get up and hand it to one of the waitresses since no one was attending to us. The food took another 30 minutes to arrive, and it was so scattered, usually appetizer should come first, but instead, we got them in very weird orders. Also they forgot about 1/4, of our orders, also other tables food was arriving at ours, picked up and brought back to the correct table.. when they brought our raw meats, they did not bring our hot stone, about three different waitresses had told us they were going to get when finally a different worker about 30 minutes later finally brought one. Overall, food was not bad, some was really tasty like the shrimp, and chop chop nigiri but the service just outweighed the quality of food. They did give us free dessert because we kept complaining. Unfortunately I will not be back, and I hope that they will organize a better system to provide five star service eventually… I will however note that our waitress was extremely apologetic and sweet at the end, I could tell they’re very overwhelmed, I know it was not their fault, but who ever runs the place needs to...

Recently we dined at this venue to celebrate an occasion. It was only two people so we just decided to walk in. There was no line or anything, so i thought its a great time to dine and enjoy the food.

We got a table and given the paper to put in our orders. Since we already knew and avid fan of the north branch. I was so eager to indulge and experience the new branch. But to my dissapointment it didnt live up to the expectations. I knew it was a newly open branch. So much to learn and train there staff.

Upon ordering, the waitress didnt ask us if we were alergic to shellfish or anything. We told them to please separate the tempura yam, with the prawn tempura.As my partner cannot have any prawns and allergic to it. All the fried order came to us in one basket, yam and the prawns came in one basket. They also gave us one dipping sauce for it. When i mentioned she cant have anything contaminated with prawns. So i had to ask for another one.

Next is i was eager for the sashimi, nigiri and rolls. But they serve the steak and stones first. I dont know if thats there way to make us full already. Ive waited for almost 25mins. follow up on my rolls and philadelpia rolls. Which they told me it really takes time. While seeing my first order was given to the wrong table. The nigiri that came to us is not proportion with the rice to fish ratio. The pop refill took alot before it get to us, not to mention they didnt check if it still has soda water, because it didnt have carbon or fizz. Not to mention the sashimi slice was soo small.

They kept hurrying picking up stuff in our table, we felt like we are being rush and not able to enjoy our meal. Since we are only two person and the table is good for four people.

So i took the bill and paid for it and left. I leave these review not to hurt the bussiness, But to have them know what they should fix. Im a big fan of the north branch. But these branch well.I wont be dropping by...