CountryCoco — Restaurant in Edmonton

We just dined at your restaurant and had an overall mixed experience. We ordered jjambong tang, but it was served without the glass noodles. When we brought this to the attention of the server, she handled the situation with professionalism and a friendly attitude, explaining that the cook was new. We really appreciated her calm and understanding response, which left a positive impression.

However, we also noticed that our dakdongjip was missing garlic, which was not how we had wanted it. We informed a second server, who was petite and pale, and she advised us to relay the issue to the kitchen. While we did receive the garlic along with one ginger ale as a courtesy, we felt that a more thoughtful gesture would have been appreciated, especially considering there were three of us. It was a bit awkward deciding who should take the drink. While this wasn’t a huge issue, what stood out was the lack of friendly and professional service in handling the situation. Considering we were very understanding of the situation, and she should atleast be more warm and accommodating.

Unfortunately, when the same server took our payment, there was no apology for the oversight, and her demeanor came across as dismissive. She didn’t offer a simple thank you or a smile, which is typically expected when guests are paying and leaving a restaurant. This made us feel uncomfortable and as though we were inconveniencing her. Her attitude behaviour left a negative impression and added to the dismay of our overall experience. While we did leave a tip solely for the first server who handled the situation with warmth and professionalism, we believe there is room for improvement in the customer service and conflict resolution skills of the...

Service was bad. The server didn’t count how many we are and didn’t give us enough plates and utensils, when we asked for it she didn’t apologize, we did for asking, and her reply was “it’s ok”. Then we ordered spicy chicken, the chicken was not spicy at all, there was a chilli next to what we ordered which was supposed to mean it’s spicy but apparently there were two kinds, mild or spicy but she did not ask which one or inform us that there were two, so she assumed because people order mild that that was what we wanted. So I confronted her and she wanted to argue, I just wanted to eat my food not to argue. But she had to say her piece and was talking about how she felt attacked. So I told her to just do her job. At the end, we were also over charged. I calculated what we ordered and added tax. She changed us $40 more. Gave me their copy of the receipt and kept my copy, so I couldn’t see what was charged exactly. I wanted to go back but I jush have no energy for she was being a “B” from the beginning. So I’m just wroting this review just so people would check what you pay for. There are other good Korean Fried chicken in the city. You’d be better off going to Seoul Fried Chicken. Never going to order from this...

Visit: April 2025

Came back twice in April. Once on Wednesday for their $14/20 pc drumsticks (with spicy yangyeom sauce) and another time on Tuesday for their $14/20 pc winds (with creamy onion sauce) and a side of mandu

The chicken is always excellent here!! Really enjoyed both times coming. As well, the mandus were great. The skin was thin and crispy, and the filling was flavorful!

Visit: March 2025

Came back for some more fried chicken! Did a split soy garlic and yangyeom and it was as good as I remember! It was more food then the two of us could eat, so there was plenty of food to bring home.

Visit: July 2024

Very very good Korean fried chicken. Some of the best that I've had! Got the half and half with yang nyeom and cheese.

The staff was nice and gave us a side of seasoned rice for free because the food was taking a while to come out. The chicken was really juicy and there was a lot of large pieces. The cheese tasted really good, and the yang nyeom wasn't overly sweet which was good

The aesthetic of the place was also really nice, with small personal booths and lots of decor

Highly recommend this place for Korean...