Dairy Queen Grill & Chill — Restaurant in Edmonton

Ordered multiple times from this location through Skip. Went in today to make up for all the items they have missed out via Skip. Was questioned and made to feel like I'm playing some sort of game. Felt very awkward and as if I was the one who had done something wrong. When I am the customer out probably $50 + over many orders. And then to argue and make me feel bad when I make the time to go out of my way/day.. I provided my name/number and was asked to provide it when I come in when I initially called about missing items - then I do so, and I'm shrugged off because some girl named Seleena couldn't verify our story"... 😑 This isn't the first the time I have dealt with missing items/lack of training. But the is the first time I've left feeling like I had to write this. Sooo diasspaointed. Dairy Queen customer of 30 + years. And never again after making me feel like I'm a crook for wanting what I'm owed/paid for.

Update Feb 3rd 2030. Figured we would give this location another try. Just got home and of course missing items again. Not even going to bother arguing with them as they're very rude people, obviously not from here or care about customer service. They should sell their franchise and open a business like sweeping floors...

Don’t eat at this location, you will get sick.. I was at this location last week and they gave me old stale food.. When I got home I called to make a complaint and the manager I spoke too name was Pretty.. She told me the time time I come there that she will replace my food for me and took my name and phone number down.. Yesterday April 27th at 730pm I went there to get my replacement order to be told that they won’t and can’t replace my order because my name isn’t in the book.. I showed my receipt proof of purchase and again told them the name Pretty of the manager I spoke too.. They were extremely rude to me and would not replace my meal.. Today I called to ask to speak you pretty and was told she’s away on holidays now till May 10th.. Thanks for the horrible service and disgusting food.. I have made a complaint with customer service and also this location has been flagged for a health inspector visit soon.. I won’t ever be back at this location...

Went through drive thru. The lady needed our order repeated 3 times which was just one blizzard. And confirmation of the order at the window so 4 times? We were the only ones in the drive thru. The picture you see is of my blizzard and how it was when I received it. Ordered the banana split with extra Oreo cookies. Here is where I struggle with giving a higher rating than 3/5. I have ordered the extra Oreo pieces and I didn’t come across Oreos until 4-5 spoons in. And you can also see in the picture that there is no Oreo visible. I initially thought they forgot to put it in. Adding extra toppings is expensive and to have it barely exist in my food item that I payed almost $9 for makes me furious because what the business is telling the customer is that our money isn’t valued. One thing that I must say is that it was thoroughly mixed which a lot of DQs struggle with doing.

So overall, cheap...