New Asian Express Hotpot — Restaurant in Edmonton

If I could give 0 stars I would.

Reading all the most recent reviews, I am laughing!!! Literally, what exactly we felt when we were there. Used to be our favourite place due to friendly and quick staff. First time we went under the new management was 2 weeks ago for late dinner. Stood by the teller and watched two of their staff play on their phone. What’s the point of the bell on your door when you can’t even look up! Was only served water and was not asked if we wanted anything else. Sauce bar was empty but we assumed it was because we went around 9pm. Anyways, we gave them the benefit of the doubt. We again returned tonight. The resto only had 3 tables. It took them 7 mins to acknowledge us. We were given water 15 mins in. My husband and I got our orders first and our two children who were 12 got theirs 10 mins later. We go to the sauce bar, this was at 430pm, everything was empty. My husband politely asked for some XO sauce and a refill on some. Guy comes out 5 minutes later with XO oil and Satay Oil. Through this, we watched a couple who looked very confused get seated next to us, no idea what to do. Was not acknowledged at all. 15 mins in, they were given an order form. Anyways, they ended up leaving. Can’t blame them.The restaurant was not busy! Old management would have handled this way better.

Please train your staff. Learn to acknowledge your customers. Actually greet them as soon as you point out where they should sit before you send your robot to give them water. Ask your customers if they’ve ever had hot pot experience. Don’t assume! Also, know what you actually have in stock before you get your customers to choose all you can eat. You literally do not have a lot of stock! For the price your customers pay, you should do better.

We are taking our business elsewhere. Chilli Hot Pot in Calgary trail is actually awesome!!!! Go...

My husband and I are a mixed race couple, and this USED to be one of our favourite late-night date night places to eat. We've dined here for the limited lunch menu, the all-you-can-eat dinner menu, and the late-night express options. Up until this point, we've had excellent food and (usually) a very satisfying experience every time!

2 nights ago, we arrived late around 2AM, and were told the kitchen had JUST closed, and next time we should come at least an hour before closing. Disappointing, but completely fair.

We decided to try again last night on Canada Day, this time with a party of 5, and came in at 1AM, 90 minutes before closing hours, and 120 minutes before they typically boot you out.

We were turned away AGAIN and told that the kitchen of this all-you-can-eat hotpot buffet had "JUST run out of food". We were surprised, especially because the restaurant was clearly continuing to serve other tables. But what can you do? We went back to our car while we looked up other late-night options.

While we were waiting, we observed at least 2 other cars drive in, all with parties of 5 people. The first group walked in and were seated IMMEDIATELY, 5 minutes after we had been told the restaurant was out of food!

As I mentioned before, my husband and I are a mixed race couple..... Asian Express Hotpot was mysteriously able to procure more food for twice as many people -- as long as those...

Everytime I come here to eat past 11pm for the dinner special they claim they ran out of food or were too busy. I mean its advertised that they close at 1:30 am, not depends on how busy we are. On multiple different occasions that I've been here I got different results as a customer; at least make it look like you treat everyone the same but not here! Not trying to tie in race as a factor but wow it's amazing to see anyone coloured get different service. So someone oriental came at 12:30 and get food while they closed at 1:30. But when I came here at 12am I was denied service it's kinda pathetic and disgusting to see this in the restuarant industry. It's also sad that I had to create an account to leave a negative review especially when its this bad. Its unbelievable like don't false advertise your all you can eat and claim your running out of food. My only advice that I got from the staff is call ahead if your going to be arriving past 11pm to give them a aheads up. What's that gonna do, are you gonna run to the market at 11pm and restock. I can only shake my head as...