The Workshop Eatery — Restaurant in Edmonton

This place honestly looks amazing and the place is beautiful, the food so fresh and perfectly served. However I consider a dining experience as a whole with service , which was very poor; I was celebrating my birthday on Saturday for brunch with my friends, found this place on Google, the pictures and the food looked amazing, I called and attempted a reservation which the hostess told me is not needed and we can do a walk in; my friend is an amazing baker and makes beautiful homemade bakery level decorated cakes and it’s her gesture of love for her loved ones on our birthday; so I called and checked if they could keep the cake for us in the refrigerator while we enjoy our food and while they mentioned there will be a cutting fee 3$ per person if they cut and distribute it for us, they won’t charge us for keeping it in the refrigerator; low and behold we go there , the place looks so amazing, we take a lot of pictures while we wait 15 minutes for a table which was quite different from the discussion on the phone; and we hand the cake in to be put in the refrigerator; and they change their statement regarding the cake that if you do not agree to pay the cutting fee regardless of whether or not we cut the cake for you, we will not keep it for you in the refrigerator; I had to agree because after the drive and our wait time, the cake cream was melting. They sat us at a table not so good, and literally just gave us menues and left, came back just gave us waters , no introductions no drink orders. All good don’t want to ruin good vibes of my birthday, we have to call after a very long wait for our orders to be taken and even after that, still no “any drinks?” Our waitress left in a hurry; our food came out we had to ask for ketchup, salt and pepper to be brought to our table while the tables next to us got theirs even before their food came out on a clean plate; even after asking for it she literally threw it on the table and left; we felt pretty disappointed but since we were so hungry we just ate. After our food was done they took It and I told them I was ready for the cake; I had already put candles on the cake before handing out to them; they just threw the cake on the table and left; apparently this place is very famous for birthdays so they sang to two other tables before we got our food so that’s what we were expecting; and then I heard a happy birthday song, and I was like wow their singing for me until they get to the name , low and behold it’s someone else’s name , they pass our table to the person behind us to give them a dessert with a candle on it; at that point my friend was coming out of the washroom and both her and my sister’s expression was so noticeable; like that was the frustration and anger pouring over the top; we felt humiliated, offended and ignored; and that was just it for us to call the manager; we told her about how we were treated and she was like who was your waitress, we were like we don’t even know her name, she didn’t even introduce herself to us, we had to point her out and she was like yeah , Amanda; I don’t know why they treated us like that, my friend was wearing a scarf and all the people at other tables were white, so we told her that she got pretty mad at the fact we were accusing them of racism but simply there was no explanation of why they would treat u differently; or maybe they just saw us coming in with a big cake and thought oh we can’t sell them dessert or something; manager told us birthday songs are sang upon request, but I mean when I called ahead saying we are having a birthday, coming in with a big cake, and having the candles on top, I mean that is pretty obvious for a birthday song to be sang to us. Usually at all restaurants not just high end ones they ask, is there any special occasions? Nothing. The manager apologised a couple of times but nothing from the two waiters. She handles the situation professionally and took care of our bill which we insisted to pay, but I guess was for the best; I would go back for the food and the atmosphere; I hope they...

I was looking forward to dining at Workshop Eatery. We live in Summerside since 2015 and I drive by this place on daily basis.

I thought a brunch for my son's 13th birthday was a great occasion to check out this place. Internet pictures look way nicer than in real life.

Was expecting a bigger selection for a brunch menu, I was actually looking forward to ordering a steak for lunch but unfortunately didn't realize the dinner menu was being served only from 5pm, not anytime after breakfast like most of the places do.

We had a reservation for 11:30 a.m. I think it is pointless to do a reservation option since the lady up front did not even verify on their little ipads for whom the reservation was - she simply asked for how many, I said we have reservation for 4, and she just walked us to first available table without asking if we would like to sit by the window, booth etc;

I don't really understand the point of pre-visit questions while doing reservation - specifically the reason of the visit: birthday, anniversary, other. - every restaurant I've done the reservation at, upon arrival it was verified, I was asked where we would like to sit and I was double checked on the reason of the visit - on birthday occasions, the waitress at least said "happy Birthday", some places offered free desert for a birthday person, some offered free drinks... I did not expect to get anything free for this occasion but saying "Happy Birthday" to my son would be nice.

I must say, water was brought to our table right away, order was taken quickly as well, but the wait... come on, wait 35 minute for a sandwiches order ??? I hate to see the wait time for actual dinner, late supper. It seemed like too many waitresses not enough cooks. Some people that got to restaurant after us, and placed the order after us, got their food before us.

It was not even that busy but the wait time was terrible not only for us - I've noticed the family of 4 with two small kids waiting long time for their food as well.... poor kids, instead of be given the coloring paper from a waitress right away they were given it literally a minute before their food arrived.

When choosing this restaurant I did a quick research and I've noticed that the cook did his learnings in Europe. Me being from Europe, I thought cool, perhaps some European experience in Canada. I was very surprised when after meal was over, when the waitress came to clean up and instead of going around the table to collect the plates, she was reaching over and asking us just to pass it to her - I know it is easy this way for waitresses, but there was not much to clean up and I believe it would be much appropriate if waitress went around to grab the empty plate instead of waiting for plates to be passed to her.

The only thing that was good was a food, I mean it tasted good. I was going to give 3 stars but unfortunately my son, the birthday boy ended up going in a washroom 3 times in span of an hour.

I am not coming back.

.p.s. please work on your...

5 years ago we got married in my parents' beautiful back yard, we needed a caterer and choose Paul Shufelt who was opening his first restaurant The Workshop Eatery. I'm sure it was a challenge to get our amazing (and it was amazing) food ready as the restaurant wasn't ready yet but they KILLED it, friends have brought up our food time and time again over the last five years.

About a month or so ago I sent Paul and message asking if it was possible to have the chicken wing we had at our wedding on our anniversary, he hunted down our menu and let me know he'd see what he could do. I mentioned to Skylar I had hoped to get them and figured if he could (it is a busy Thanksgiving weekend) then maybe he'd make them a special or something. Before going into the restaurant Skylar and I sat in the car and chatted about some of our memorable moments and shed some tears, we were feeling very grateful for a night out (thank you mom and dad). We were greeted with a "Happy Anniversary", seat and soon a couple glasses of prosecco came out, Skylar ask me about the chicken wings and I said "I'm not sure... maybe I should have followed up." we ordered some appetizers and began chatting about anniversaries and what they mean, when our appetizers and a platter of chicken wings came out, the photo below is the face of a man who is not afraid to share his emotions, a man who shares his gratitude so freely and who was feeling so blessed that someone would be so thoughtful to make our anniversary so special, so thank you Paul Shufelt and your AMAZING team The Workshop Eatery it's the small things in this world that create big ripples and actions speak louder than words. Sometimes you get to make someone's days with a plate of chicken wings but that gesture was bigger than you could have imagined. Happy Thanksgiving, I am so grateful for a beautiful, amazing evening filled with laughter, tears and exceptional food, if you have never been to The Workshop Eatery or Woodshed Burgers I encourage you to give them a try!

The food is amazing, the staff are exceptional, the quality is beyond amazing and hands down worth the drive to the south side, worth every penny (they are very reasonably priced) I can't say enough about how much I...