Arby's — Restaurant in Greater Sudbury

Hi I live in Sudbury and twice a month for the last four years, my brother and I would eat at Arby's, and never had any problems and the food beyond my expectations. But the last few times, I've been there, something has happened, I think it may have had changed hands, and the service has been PATHETIC, the order was all wrong, and had to take one order and they had put the other two orders together 😞 as this Tuesday June 17 were brought our niece with us and when they got there order I was done. The whole thing was we went together, and I would of love to have eaten together, that one problem. The next problem was they put it together in a total mess, things were everywhere, and had to use 5 napkins, to eat one beef and cheddar cheese on a bun, this was totally unexceptionable, and this was the same the last three times. This is my very last time ever going to this place, had enough. The unfortunate thing is, it was taken over by immigrants, that can't even understand plain English, I understand that new people coming to a new country, and wanting to open up a nice business, the problem is that leave a few employees from the last owner, who can speak English and customers can understand them, and before anyone says or pick on the immigrants, I'm one of them, born in Canada speak perfect English, and obviously school here in the grant country of Canada, so all I'm asking is please have people at the front counter that can speak and understand English fluently. Don't worry about me because I,ll never be back again, you lose a loyal customer and after four years so long. Roadhouse chuck here I come I guess and give you a try....

Went into Arby’s today around 11:10 , the place was not busy at all so I hoped to grab a quick meal to go. Went up to the counter and said Hi to the woman working there, who didn’t even acknowledge me but just sighed and looked annoyed. 30 seconds later she says “Hi welcome to Arby’s what can I get for you today” and then I realize she’s handling drive through as well. So I wait until she’s done and she still doesn’t acknowledge me standing at the counter. Didn’t even look at me but looking in my direction. A DoorDash guy walks in, and she looks right past me to deal with that, even being a little difficult with him. All the while I’ve been there for about 3 minutes and not being served or acknowledged and then skipped over. At this point I just turned and walked out because the service was so terrible. Not only did she ignore a customer, but to now skip the customer to deal with door dash who shows up a minute after the customer who’s right there. She continued to not acknowledge me even as I turned and left while she kept arguing with the door dash guy over what unit number for the building was. Been going here for years but after today I don’t think...

Went there for the sake of nostalgia. Loved the place in the 90's when it was on the other end of town. But this time, I was disappointed. Firstly at the drive through it took more than a minute to get a voice, so much so that I was wondering if they were even open. Then after ordering the old favourites which include a Jamocha Shake and curly fries I went to the window...and waited... And waited... I circled part of the building when I began to worry that maybe it was the wrong window. This wait was no less than 9 minutes... Until suddenly the voice that took my order arrives with the shake and takes my payment before walking away again. The wait now goes on for what may be another 7 minutes before she returns unapologetic with my food. Meanwhile the Shake was half gone (would have melted otherwise) and it was delicious which is where the 2 stars come from. The curly fries were ok. But the burger, no... Never again. If I return it will be just...