The Keg Steakhouse + Bar - Sudbury — Restaurant in Greater Sudbury

We went to the Keg Sudbury tonight while in the city on business - I have never been so disappointed with a Keg. I do tend to dine at the Keg at least once a month...(I travel quite a bit in Ontario and always make a stop at a Keg). The server forgot our bread. My guest finished his french onion soup, (35+ minutes after being seated) and we still had not received it, so I asked our server for it as he was walking by our table. I always ask for cheddar butter with my bread, which the server commented "you know your Kegs!", and then never brought it. I ordered the 10oz prime rib w/ twice baked and extra frizzled onions. The order came...potato was burnt on the top, and the frizzled onions was a warm ball of oil - it was disgusting! I took them off my plate and cleaned the oil off and away from my prime rib and potato. Grabbed my napkin and squeezed - you can clearly see how much oil came off them (napkin in photo), leaving a floury onion paste. My server returned mid way though our meal on a walk by and said "everything going good?" I stopped him and told him of my meal concerns. He took the side plate of onions away along with my napkin. The manager returned 10 minutes later (2 bites left of my prime rib) with a heaping plate of fried onions for me (with no napkin replacement). I asked her what I was to do with that? she said they are for you with no charge (!?!?) and then thanked me for telling them or they would have served the original frizzled onion batch all night... does quality check mean anything to you?? There was an oil patch on my plate leaving the kitchen, and I had to let you know?? I received our bill, no offer of desert or discount on my meal. The food quality and service at this location is horrible, and its not a true reflection of the service, food quality, and consistency...

Visited the keg last evening (Nov 28) to celebrate our anniversary. I've been a keg patron for years now, in locations across Canada. Having recently moved from BC, I've been disappointed to find restaurant standards in Ontario to be low. Too low. The Keg, Sudbury is no exception. The filet mignon was mediocre at best. The bacon wrap was translucent and soft, so far from appetizing. The oscar sauce was minimal by the standard of ALL other locations, and the prawns and scallops were small, flavorless and hardly damp with the light drizzle of sauce they served. The extra and TINY serving of bearnaise i asked for, was barely enough to make up for what should have been served, and they actually charged us BOTH for extra sauce. The "lobster special" had both of us running to the loo within 20 minutes of leaving the restaurant. Thanks Canadian Tire for having cleaner facilities than The Keg. Our waiter lacked class, one of the main draws to The Keg. This kid had a huge afro pulled into a massive pony tail, and he stood at the edge of our table with his legs spread about 30 inches apart. Classic posturing behavior from and obviously insecure young man. When I say "Thank-you", I expect something more refined than, "No problem, Man", or "No worries" as a reply. This dinner out totalled just shy of $200.00 once we finished our weak cappuccino and creme brulee. This was one of the worst restaurant visits I've ever had as far as meeting expectations. The only worse experience was at Montana's in Thunder Bay. I will (quite unfortunately) not be returning to this location, as this is not my first "less than adequate" experience at The Keg, Sudbury, but it was definitely the final straw. Three...

It is usually a regular stop when I spend the night in Sudbury. The steak was excellent, as always, and courteous service. The waitress was a little to over excited when I said that I would be alone. A simple "perfect" would have been okay, I didn't really need "oh awesome!". I mean, I'm tired of being single and eating by myself, no need to cheer me up... I get that the waitress doesn't know that, so I didn't cut down her tip. But I did have a few issues, one regarding the COVID situation. While I was waiting in the entrance to get a seat, people kept leaving amd passing between me and the waitress, I kept going back in the corner when people were going out, but had to come back closer to the door to hear the waitress. Impossible to keep the 2m distance... 2nd, I'm lactose and highly onion/garlic/chive intolerant, so I thought that a steak frites would be a simple order: no cheese, no cream, no onions, no garlic (except in the spices, but it's a very small quantity and not fresh, so it's not damageable), but it came with a chive garlic butter! I didn't bother reading what was included with the plate, so it was my bad, but I just wanted something safe because it is a pain going to the restaurant when I can't have onion/garlic. I always have to ask if there is sauce/dressing and if there's onion/garlic in it. And sometimes I forget to ask because the menus don't always mention them. Anyways, I did get a new steak, but I was just upset to have to be careful even for something I thought was safe like a steak frites. I get that restaurants want to add fancy touches to attract customers, but it just makes it harder now to get a safe...