Twice The Deal Pizza — Restaurant in Guelph

I’m giving this location two stars only because I use to be a loyal customer. In the past the employees messed up my pizza order, forgot to bring me my pop, showed up late, etc, but tonight (February 4th) has been the worst thing an employee has ever done.

I called this location and an employee took my order. Almost an hour and a half I call and ask where it is. The employee says “oh you said pick up”. I honestly told him that I didn’t. I asked my boyfriend to make sure because I didn’t want to blame the pizza guy if it was actually my fault, but my boyfriend told me that I said delivery. The employee and I go back and forth with him telling me I’m wrong. Now I’m getting angrier by the second. Eventually he admits I asked for delivery, but not only did he tell me I was wrong, he blamed me because he didn’t ask me for my number or address and that means it’s for pick up. I was astonished that he had the nerve to say that to me. We also go back and forth about this too. I was telling him that he’s the employee and it’s his responsibility, but he still kept blaming me for not knowing that it was a miscommunication because he didn’t ask me for my address or phone number. At this point, I’m livid. I must add that he was also YELLING AT ME. That’s right. He did. The best part of the story is... he hung up on me. WHAT?! I call back and say “how dare you”. I ask for a manger and he picks up where we left off.

You can bet I’m going to see a manager and I will never order a pizza there again. I’ve loyally bought pizza at that location a lot in the past two years, but I will never do it again.

You might want to rethink ordering there too.

P.S I reported...

Pizza, this time was back to normal; they honored making it right.

Always have loved the pizza here for its price, and wings are great!!

UPDATE, after issues again. My wife got a deal so the guy on the phone said while I was at work, so 2-4 topping pizzas and garlic bread and wings. Now wings and bread are always good, pizza usually. But now she ordered just cheese on 1 pizza, and I believe a Canadian pizza.

Now I get it that she didn't make use of the toppings, but there was almost no cheese on the cheese pizza. Like, give someone a break with how much they are paying and not even cheese normal amount on a cheese pizza. The other looked fine but my 4-year-old that only eats cheese pizza was incredibly upset. She kept saying it's just bread and didn't want to eat it.

So sad to say, but we are no longer customers here as its the second time out of 3 lately,they used to be good, but someone new or something like that is making it unsatisfactory in even the smallest manner.

Honestly, toppers or even pizzahut hut will do you right. But you pay for what you get now,...

Liars...........I am leaving a bad review because of a few reasons. I have ordered from this company for a long time now and never had a problem. Its 11:35pm and i just called to place an order, i ordered the crazy deal which is advertised online for 10.99 when i called they said it was 11.99 which was no big deal, then i asked if there was any delivery charge and the guy said NO, so that was fine then when he gave me the total, it didnt add up right so i called back and asked him to explain how im being charged 4 dollars more then what it should be. Alll he could tell me was that there is a 0.99 ceent fuel surcharge for the driver. So what about the other 3 bucks? what about free delivery? 99 cents isnt that bad for delivery but when you advertise free delivery! It should be free. Sad i have never had a problem ordering from here before never been scammed on pricing and the food has always been absolutely perfect. Sadly i will not order again because of this. I hate companies that advertise then try and hid fee's and that are not upfront! Good bye...