Uncommon Grounds — Restaurant in Halifax

Overall, great place for students to hang out and enjoy a quick snack between classes. The staff are very friendly and welcoming, and the drinks are excellent. More specifically, I would recommend their Italian Soda, matcha lattes, bagels and cookies. The cookies are huge for their price and always satisfy a sweet tooth. The bagels are from Izzy’s Bagel Co. and are delicious. The Italian Soda and matcha lattes are both great pick-me ups throughout the day. The only reason for 4 stars instead of 5 is because some of the foods are hit or miss and the cafe is typically bustling. The brownies are not great and neither are the oatcakes, and it can be extremely difficult to find a place to sit during the lunch rush. However, if you stick with their signature foods and are only intending to drop in quickly to pick up your food/drink, you’ll be sure to...

Food and coffee are great, however the service is not the best. You don’t get greeted as you enter (even if you’re the only person at the cash), and you feel awkward as you’re interrupting the employee’s conversation. After being rung through, the employees will continue their conversation extremely loudly - I personally find it unprofessional and it creates a negative and unwelcoming environment. Of course during work employees speak to each other, but having them speak extremely loudly is one thing, but it also decreases their productivity as I am waiting 15 minutes for a single coffee.

As a suggestion, maybe hire one more employee up front so there’s one employee at the cash, one making drinks and one preparing food. The current system is inefficient and in my opinion, takes way too long to receive...

I love visiting Uncommon Grounds through the work week, but have noticed a huge discrepancy in the timeliness and quality of service when you go on the weekend. As a customer, I don't feel the best when I have to awkwardly stand and wait for employees to finish the loose ends of their conversation before they take my order, or even say hello. It creates an unwelcoming atmosphere when you walk into a place of business and don't receive any form of acknowledgement, especially when you're the only one at the counter.

IMO, the company would benefit from bringing in one of the weekday staff members (or a manager) to assist with training in the meantime to work out some of these customer...