Panago Pizza — Restaurant in Kaskitayo

After a long day, my 21 yr old child that is on the spectrum and I stopped here to order pizza. It was going to be a 20 minute wait and my kid couldn't sit that long. We asked for delivery to our hotel instead. We were told okay, we had paid, my child left a 15% tip. Surprisingly the food showed up quickly (i was called from downstairs) and I sent my child downstairs since I was already in my pj's. The phone rang again and the delivery person informed me that I needed to pay for delivery since it was originally not a delivery order. I knew I had sent my kid downstairs without a wallet,told the guy I was in my pj's but wrapped a blanket around me and hurried downstairs. The young man looked embarrassed, I was embarrassed and my kid was flustered. I was told his boss told him I had to pay him for delivery, yet he didn't have change for a $20 and now everyone walking into the lobby is staring at us. I wasn't going to hand over $20 when I wasn't even presented with a biil or the decency of the manager to have called and prepared me. It felt like extortion. I gave the young man what I had and he left. I went upstairs only to find out the Vegetarian had turned into a Mediterranean and the sauce my child ordered wasn't there. I though long and hard about leaving this review, since I prefer to applaud successes in life but this whole experience was less than any other experience I have...

Went to panago pizza heritage to do a tow for there delivery driver Gilbert, the owner Roman came out Aswell as Gilbert were both phenomenal people to be servicing I got a pizza from there after I got the car loaded and the pizza was absolutely fantastic. Hands down best pizza I've had in Edmonton. I don't live in the area but will be returning for pizza from this location. Great bunch of people! If your not going in store and Gilbert is your delivery driver make sure you tip that man, he tipped me when he didn't have to, both him and the owner are great people that pay it forward! Nothing speaks better about there character and how they run there business then that! 10/10 would recommend to anyone! Thanks again guys! You Made my day. Hope this helps your...

The pizza was not good. When it arrived at my door I opened the box, was dead cold, and oddly very dry with a thin, barely there layer of cheese - it was like they were trying to get away with putting as little cheese as possible on it - it also seemed like they may have used frozen cheese, the way it looked on the pizza. Same with the pizza sauce, very little could barely taste it. I usually order dominos but wanted to try something new and will go back to dominos after this experience. I will never order from this location panago again. In the end we were too hungry to wait or do anything further about it, so had a piece each and trashed it. Very...