A&W Canada — Restaurant in Kelowna

Every time I go to this location I don't get fresh fries. I go back through the drive-through or I go inside to get them replaced And they replace them with more cold fries. This has happened to me more than once in this location. When I went inside the last time and mentioned that every time I get cold fries the guy behind the counter said "why do you come back here then?" I then proceeded to tell him "It's his job to provide Good service and fresh food, not cold food!" They replaced my fries With cold ones which I then Told them to keep their cold fries and my money and I will never come back there again.. I will be calling the manager as soon as possible Karma to let them know that their service that they provide is the...

Went to the Westbank A&W with family Sept 17th, a very good worker with excellent customer service and communication skills gave us excellent service. I think she is the best drive-thru I have encountered. I would not be surprised if someone from another company looking for a very adept professional, friendly, personable employee wouldn't try to snap her up. Good going A&W.. She could teach a few things to this staff at the KLO and Lakeshore location, the service used to be good but has gone down the tubes lately. They are not conscious of good customer service.. They were known for their table service. Now they forget so much.. Not pleased here, but Westbank I...

This will definitely be our go to place for burgers from now on. The service was excellent, the food very fresh, and the place was clean. Won' t be going to the DQ across the street anymore for anything, as the people there have such horrible customer service, and your product is only as good as the service. This A and W, was such a nice surprise to finally find a fast food restaurant in Kelowna where the owners care about the product they put out, and the quality.

I just wanted to add an edit, that we tried this place again, with the same great fresh food. The place was very clean also. Will be our favorite fast food place...