The Canadian Brewhouse & Grill (Kelowna) — Restaurant in Kelowna

My fiance and I went for dinner here last night with 2 of our friends. There was some sort of fundraiser going on so it was pretty busy and we knew that and were very very patient with our server. But she was blatantly annoyed most times we asked for any small thing. I was super understanding at first cause i know what its like but she was pretty bad. We ordered drinks and received them after 20 minutes. My fiance ordered a beer after and waited another 20+ minutes. Once we finished those, our server walked passed our table multiple times without checking on us, looked straight at our empty glasses and kept walking. It's not like she was running around at that particular moment either. We ordered food and waited an hour and 25 minutes before deciding to leave. It never showed and our friends had to go so we went to the bar and told them we'd like to pay for our drinks and leave. The only staff member I appreciated that night was the bar tender who seemed genuinely sorry about our experience. She sent the manager over to talk to us and he offered nothing but a fake apology while smiling and brushing it off and making excuses. I worked as a server for 8 years and know that any of my good managers would have offered their unhappy customers something. Maybe a gift card or pay for their drinks or something to make us want to come back but we got nothing and felt pushed away like they didn't care. I've been to this place 3 times and have never had a good experience. Won't be going back. My fiance left a $4 tip which I didn't agree with but if I could choose i would hope it would go straight to that bar tender and...

This venue is still open as of Dec. 14-2020. I have been here twice in as many weeks. They have daily specials including beer on tap served in a 'huge' mug. The beer special rotates so it's not always the same draft even on the same day of the week. What makes the beer so great here is the awesome glasses/mugs. They are made of super thick glass which keeps the beer literally ice cold until your done! If your an old timer, like me, you will likely remember the mugs used at A&W for Root Beer and these are very similar mugs if not the same. So far I have been here on a Monday evening and the food snack special is a plate of rib ends. I don't know if that's the proper name but they are considered snack size. You can ask for any of the sauce flavours that are available for their chicken wings. Well, for a really great price these are a full meal for me. There is a ton of meat on them compared to most places as well as giving a very generous portion. I gave this place 5 ⭐ stars because all the Servers have been exceptional. They set a high bar for being personable and friendly. The food and drink speak for themselves, they are excellent. It's a win, win across the board. I will be going back again soon, as long as they're open due to ever changing Covid-19 restrictions. I highly recommend giving this place a try.

edited Dec-26-2020:...

I recently visited the Canadian Brewhouse Ice Room as part of a give-away experience that I won and unfortunately, my experience was less than satisfactory.

To begin with, the bartender failed to warn us about the extra charges for the tastings. As a result, we ended up with a much higher bill than we anticipated, which left a bad taste in our mouths. While it was not explicitly stated as included or not, I feel like the server could have warned us that it would cost us more money.

Onto the experience, normally the MSRP of the experience was $20 per person for 4 shots of liquor to try – which is an alright proposition on the surface. However, the liquor wasn't particularly top shelf, most of it was very generic – Titos, Belvedere, etc. Then, you are basically standing in an industrial cooler thats about 10 by 6 feet for 10-15 minutes pounding down shots with a giant fan whirring to keep everything cool. Not exactly the experience that would make it particularly enjoyable or relaxing unfortunately.

Thankfully the experience was mostly complimentary, but I don't think I would have felt it was worth it had I had paid full price. It's a shame because I had to travel from the lower mainland for it and I was an anticipated event, which...