Bread Co. — Restaurant in Kelowna

Today I went to BreadCo hoping for the friendly fast service I have always experienced at this location. However I walk in and I can immediately can sense the girl on the register is training.... I hope it was her first day because I was not impressed. I tell her my order, then she looks at me dumb founded and I'm wondering what the problem is. She then gets a man who looks to be training her to fix whatever she pushed incorrectly on the cash machine. The girl looks at me again... silent.... I can sense she's trying to figure out what to do now. I ask her if I need to repeat my order, she says yes. I repeat my order and state I want TAKE OUT. Now my order has been put through and I pay. As I am waiting for my order I see the cashier girl go to the washroom... she comes out of the washroom with a look on her face like she forgot something and then goes back in the washroom... I can't be sure but I can't figure out why someone would come out the bathroom and go back in for about 30 seconds... I can only think she forgot to wash her friends. Then my order finally comes out... on a PLATE. I tell the man who brings this out I ordered it to go (this is the same man who was training the girl at the front). I finally get my order and leave.

I have never had this kind of experience at BreadCo before, but after today I don't think I will return to this location. The man training his employees obviously doesn't know when it's appropriate to let his employees work independently.. or how to perform proper hand hygiene. I don't mean to be mean, but I think a bag of hammers could have performed better customer...

Came here on a brisk Saturday morning, still rumbling given I’d skipped breakfast that morning. The long line fell short with the energetic purple hair girl running two tills all while working on orders. I got the eggsperience, an egg wrap. Paired with that a blended chai horchata, and a hot one for my roommate. We found a table and I eagerly slouched back for my unhatched chicken wrap, taking notice of the steamy croissant flagging me down from across the table. I caved, ripped a hardy piece and went to town. Wow. Never in my life have I had the pleasure of eating such a warm, soft, buttery and flaky piece of dough. It only got better when another bite discovered ham and cheese hidden inside this treasure trove of flavour as well. All jokes aside, every visit to this bakery ends wonderfully and everything is worth trying at least once. Thank you! -also, attached is a picture of an empty plate as I ate the food too fast...

I highly recommend Bread Co. and it’s because of the food second and the customer service first! Once during a heavy lunch rush I placed my order and stepped aside to wait. As customers who came after me began receiving their orders I realized that perhaps my order hadn’t been processed with the kitchen, so I politely asked whether my order was on the way. It turns out my order in fact hadn’t been processed and I was given a courtesy pastry to add to my order. They didn’t have to do this but it made me feel appreciated as a customer. Everything I got that day- the matcha latte, Australian meat pie, and (bonus) apple tart- were delicious and it’s kept me coming back!

The menu also offers a variety of sandwiches, pastries, and beverages, non-diary substitutes, and a small selection of ready-to-go...