I am a regular customer at The Galley Café and have always received amazing service from the wonderful employees. Special shoutout to Scarlett and Taylor — I see them the most as I usually come Monday through Thursday. The coffee is always delicious, and the food is excellent.
However, during a recent visit, I was very disappointed by something I witnessed. An older manager, who was not wearing a name tag, came behind the coffee counter and began pointing out various small mistakes the staff were making. The three baristas working that day were visibly uncomfortable and upset. It was a busy time in the café, and I imagine it was already a stressful shift for them.
While I continue to be impressed by the quality of service and the dedication of the staff, this interaction from upper management was unpleasant to see. I hope to see more respectful and supportive leadership in the future, as the front-line employees here truly make this café special.
Thank you for taking the time to read...
Read moreNice place to have a quick meal break in Kelowna. We picked up two americano's and two sandwiches. The service is a bit chaotic: we asked to warm the sandwiches and then cut them in two half. They warmed them but not cutting anything, it was a bit disappointing. The sandwiches were good but the mustard wasn't well distributed on the bread, resulting too tasty in same part and less in others. And one general remark is it isn't clear which sauces are used in the sandwich. So my 8-years-old daughter choose a sandwich with a sauce she didn't like, so money wasted. It's a pity because the place is nice with a very nice view on the lake and...
Read moreHow excited we were to discover that there’s actually an outdoor café along the waterfront by the Yacht Club that’s open to the public! While we didn’t need to take advantage of the fire places located around the patio, it’s good to know they’re available on chillier days. The view, of course, is spectacular, and staff very friendly. Food was delicious and thrilled to see vegan options. It’s a walk up counter inside with outdoor seating only. The perfect spot to enjoy their scrumptious gelato (favourite flavours include chocolate, pistachio, salted caramel) Thanks to Andrew from A Taste of Kelowna for introducing us to this...
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