Playtime Casino Kelowna — Attraction in Kelowna

I am writing to express my deep disappointment and frustration regarding the recent policy change at the casino. On the evening of July 5th, when I visited the casino, I was informed that I would be required to present government-issued identification in order to gain entry. As a person nearing the age of sixty, this new requirement came as a complete shock to me.

I must highlight that the previous policy, which only mandated identification for individuals under the age of thirty-five, was reasonable and aligned with standard practices to ensure compliance with legal gambling age requirements. However, I strongly oppose the sudden increase in the age threshold, subjecting individuals like myself to additional scrutiny and inconvenience.

To express my concerns, I approached the customer service desk in a polite and respectful manner. However, I was met with an unexpectedly hostile response from one of your staff members. He dismissed my objections by stating, "I am not listening to this crazy talk!" Furthermore, he proceeded to bring up unrelated examples such as digital currencies, diverting the conversation away from my genuine concern.

Allow me to emphasize that my primary issue lies with the principle of this policy change. I firmly believe that implementing government-like requirements under the pretense of preventing banned individuals from entering the casino is both unwarranted and unjustifiable. It is disheartening to witness how such measures gradually erode our personal freedoms and pave the way for increased surveillance of the general public.

As a loyal patron, I had always enjoyed the welcoming atmosphere and entertainment provided by your casino. However, the recent policy alteration, coupled with the dismissive and unprofessional behavior of your staff, has left me deeply disillusioned. I urge you to reconsider this unnecessary intrusion into the privacy of your patrons, especially those who have demonstrated their age and maturity over many years.

I hope you will take my concerns seriously and address them promptly. Restoring the previous identification policy would not only alleviate the inconvenience caused to loyal customers like myself but also demonstrate your commitment to preserving the individual freedoms we cherish in a...

What a terrible experience. I have lived in Kelowna 41 years and I have never seen such an empty casino. We attempted to have dinner at the Match restaurant. We stood waiting at the "please wait to be seated sign" for several minutes. we also noted a sign saying cash only. I assume from the Rogers ordeal. There were only a few tables of customers and maybe 1 server. We were finally approached a few minutes later finally by what I assume was a manager. She came across very mono tone and unfriendly. she informed us the the restaurant was closed. We stood there confused as we could see a few tables being served. No signage indicating the restaurant was closed like the buffet had when we walked by. We started to walk away disappointed and she followed us to the other side where the casino bar is. We had stopped to look at the small menu on the table to see if there was anything on the menu of just a few items. She then came up to us and told us we could order off the menu of the restaurant we had just been told was closed. It definitely inconvenienced her by her having to bring is water and menus. She then tells us it could be 5 min before the server comes back from the other side. What a terribly run casino! While we were waiting for our food to arrive I then had to go to the customer service desk to get my encore rewards card replaced. The employee that had been left alone at the service desk had no idea what to do, who to call, how to help. While I understand someone is in training they should at the very least know how to dial his phone for help from someone in a higher position. He then stopped two other employees who told him what to do but never showed him how. 15 min it took for a points card to be printed. At one of point he told me because I left it in the machine at the other casino I should go look at their lost and found. Just an over all terrible experience. Could not even enjoy ourselves after that. Disappointed is an understatement. We will definitely not be back any time...

I think this was the most unprofessional group of security guards at any casino I've been to, and I work at one. April 26th Me,my mom and my dad and sister went to the casino two separate times once late afternoon and after the comedy show at prospera Place. Obviously they check you're ID when you walk in the door all BC casinos are doing it now but later on in the day/night i was asked twice my two security guards on two separate occasions if they could see my ID I didn't argue I was like sure once by the head of security gave him my id's he asked me for the year I was born told him he said you're good to go I said thank you and the second one I was getting a pop a different security guard ask for my ID after going on his radio saying he has a male patron for a ID check so gave him my ID'S he asked me for my date of birth and my address so I told him then I was getting annoyed at that point I said I work at casino as a dishwasher and janitor then he go's on his radio says I'm good. I do look young. My sister looks even younger she's older than me, and she wasn't asked at all. These security guards think they're big shots wearing suits, thinking they're running a casino in Vegas, so what was the point of checking and scanning my ID the first times two separate times if they wanted to double check my ID they should've did it there and not flagging me down every few minutes I don't know if I ever want to come back there if that's how I'm gonna be treated...