This place is always confusing and time-consuming to get approached by the employees at the hostess stand. There’s always people cutting the line saying that they have reservations for the bowling alley while we are waiting in line to get a table for two people. There should be a designated host stand just for the restaurant. We waited 10 minutes just to get a table.

It was a Friday night and so service was busy which is understandable however the food is overly greasy, over priced and to be honest I can make food at home much better. The only reason why we went out for dinner was because we received a gift card from the holidays. I know for a fact that the majority of the food comes in frozen boxes or bags which then are simply reheated either using a microwave or quickly reheat it in a frying pan. Absolutely nothing at this restaurant is fresh except for a salad and vegetables.

After receiving the food I politely asked the server for chilli flakes and you can see in the pictures how I received it covered in someone else’s disgusting greasy fingerprints and this is exactly showing the start. This restaurant is in disrepair and needs a fresh coat of paint, steamed carpets and overall decor needs to be cleaned and dusted.

Within the bathroom one of the stalls toilet paper dispenser was broken and the one thing I don’t want to do is to touch a roll of single ply very thin toilet paper that previous occupants have touched with their bacteria covered hands. In addition in the washroom two out of the four sinks were not working as you can see the state of the disrepair of the bathroom. The counters, floors, mirrors were covered in water primarily because both paper towel dispensers for empty. Within my hour and a half, I visited the washroom twice which no staff members came by to refill the paper towel dispenser or took time to clean. Would you can especially see in the last photo of the handle of the door of the washroom. It is covered with greasy fingerprints, liquid dripping down the door and an array of weird brown colours splattered all over the tiled wall.

My closing thoughts are that the owner and management do not care. Boston Pizza has no passion in the food that they make it is not fresh and is reheated microwaved food. You all need to step up and do better.

Don’t waste your money here, go somewhere nice, like a family run business. Anywhere else but here would have more passion then with this location is doing.