Tim Hortons — Restaurant in Lethbridge

I ordered a black decaf coffee a while back right before my shift at work. There was this young lady working at the front named Francis or Frances and she did not have proper training. She barely smiled, extremely slow, glared at me, almost gave me the wrong kind of coffee, and did not even bother to inform me that they ran out of decaf or I had to wait for the decaf to finish brewing. I watched her pour the original coffee into the cup and told her that I wanted a decaf coffee. She did not bother to say sorry and proceeded to give me a dirty look. I watched her go take another lady’s order and proceeded to make her coffee. This did not bother me at first because I assumed that she was going to make the coffees at the same time as it is more time sufficient. But after 4 minutes I still did not receive my decaf coffee. I asked her where my coffee was and she told me that it would take another couple of minutes and that they were making a fresh pot. Yes, I do understand that it does take time to brew coffee, but why did she not tell me before I payed for my order? I was already running late, and in my part I do take blame for not coming earlier, but Tim Hortons is a company known for its fast services, so I figured that one cup of coffee wont even take a minute to make. I also do know that Tim Hortons strives to have excellent costumer service and this was not a clear example of that. You guys need to train this girl properly, or preferably send her at the back to do something else since she can not seem to handle costumer service very well. Her attitude also needs to change, glaring at me was not necessary I was merely pointing out that she was making a mistake, and I just wanted my order to be made correctly. When I finally got my coffee, she just gave it to me, with no sorry for the inconvenience, or even a sorry for the wait....

I just don’t understand why the people that work here are so rude. This is my second time I have had a bad experience. I had these 6 receipts for $1 coffee or french vanilla or hot chocolate. I thought I would use them, I did the code online at telltims, I went to explain I wanted to use one of them. This asian lady was so confused at first but then after showing it, she told me I had to write it down, I cooperated and simply asked for a pen. I understand they are in high stress with business but she gave me attitude and said there’s a line behind me, I look and saw 2 people. I said okay and kept it pushing, she then made me write my code and said it doesn’t work. After I asked how come and she explained they don’t match the code that is for the month, I said okay and wanted to still order my coffee. She was walking away without asking me if I wanted to order anything. Regardless I did. That was my final straw and I just wanted to write this so people can understand that someone’s bad behaviour can ruin their customers mood. I work fast food customer service too and there is no need for this...

Charge 7 bucks for a wrap that's literally a half empty tortilla. Didn't communicate that they didn't have enough ingredients prepared (which they rarely do) so instead had to deal with trying to return it, which should have been as simple as showing them the flapping tortilla they'd just handed us, but it wasn't. Seems the staff doesn't communicate with one another well either, not sure if they're just downtrodden, but this location could use a team building exercise or two to boost morale. There's also nothing wrong with telling a customer that you don't have what they've requested, arguably better than handing out sub par product. I've also gotten curled cream more than once, each time when a staff member checked it the bag was...