Tim Hortons — Restaurant in Maple Ridge

My 4 year old daughter and I went to this location for a coffee and smoothie and a quick snack. We haven’t been to this one in a long time and we decided to sit and eat. Ordered at 2:24 pm on mobile app.

A few minutes later a guy drops his tin foil (for drugs) and sits at a table with another guy and a lady shows up. (She just came from the bathroom) Not long after I see smoke and it looked like it was coming from there table. (They had there paraphernalia out on the table)

I go over and ask if they can not do that in here. (There where a few kids in the Tim Hortons)

Then I go up to the front counter and tell them there doing drugs in the building. There’s smoke literally pouring out the path way from the bathrooms right into my daughter and my face. I’m getting angry, customers are getting angry. They literally said they called security and that was it.

BTW I waited outside and security never showed up!!

(I understand that there not to put there selves in danger)

We were asking for them to stop making food and taking orders and open the doors of the restaurant. How can any of us just sit in there and get “high” this is not okay. I said you guys need to stop what your doing and open the doors before you continue. Costumers we’re getting mad and agreeing, some even left.

The lady from that table left after this commotion. I then kicked the tin foil over to there table and told the one guy you dropped your tin foil. He was like it’s not mine. I said yes it is I watched you drop it now please pick it up before a child like mine gets ahold of it AND he did!!

I feel like this tim Hortons has gave up and feel like the drug users are just a normal in there store. Unfortunately it’s a problem everywhere but if you don’t stick to rules and keep kicking them out or even banning them they will keep taking advantage of your store.

I left this store to go to the bank and Walmart with my daughter, I felt like I wasn’t fully there. I inhaled a lot of that smoke and will be also making a complaint to the city about the rising issues...

Its not that the food is bad... Its how dirty it always is and all the drug addicts that come here. Last time I came here was a week ago, it was only for a few mins to wait for someone to pick me up and a woman asked to use the washroom (a drug addict with pock marks, scabs & scars all over her face and she was constantly twitching) and they deliberately sent her to the FAMILY washroom... I was completely blown away. Its not even safe to bring a child here anymore. She looked like one of those people that would go there to shoot up drugs and Im so appalled that tim hortons staff would allow someone like that to go in the washroom where people take their babies... If you have a baby DO NOT use the family washroom there. That should be the ONE washroom they keep free of addicts for the sake of the babies. There was also an entire coffee that had been dropped all over the floor and had been there for so long that it was all sticky and dried and no one bothered to clean it... I stopped coming after seeing altercations on a couple of occasions and other instances where people were clearly high on something flailing around/talking to themselves. I dont need my 3 year old exposed to that. Aside from that they never wipe the tables down or clean the floors its a pig sty in their. I just go out of my way to buy from the timmies on either 203rd or 232nd those ones are still fantastic. Or even the one by the...

On March. 28th at approximately 8pm, my gf and I were out trying our new bikes and stopped at Tim Hortons in Maple Ridge on Lougheed and 224th for a couple teas. The plan was to sit on the patio to rest and enjoy something warm before riding home, and more so, we could watch our bikes due to no bike lock. We got our teas and sat on the patio, 5 minutes later a plain clothed male holding a pressure washer approached us and asked us to relocate as he needed to close the area, he recommended we move our bikes and ourselves and sit across the parking lot on the curb where there was no light and a number of homeless people hanging out. Not so safe I think. In my hospitality management experience, when there is any work in a common area that will or potentially affect guests, then prior notice is commonly given to your guests by the establishment, not a rude 3rd party contractor, especially when you buy your tea, make mention to the cashier that your going to sit on the patio and they don't tell you that they are closing it in 5 minutes for pressure washing, poorly managed and it only affected your guests. We had to drink our teas standing next to our bikes in the middle of the parking lot, not so convenient. Now from here on forward, we will ride the other direction and find a small family owned mom amd pop type coffee...