Papa Johns Pizza — Restaurant in Milton

The last thing Milton needed was another pizza place. Am I wrong? But a pizza place I can walk to not 200 metres away? Well, I just had to try it.

Brand new, it is very clean and well organized. Staff are friendly. These poor souls are working through the coronavirus lockdown and they're baking pizza under excruciating hot and humid summer conditions. There is a plexiglass wall and we're talking through masks making communication difficult and yet they're trying their best.

I ordered the special for the grand opening of the store - a large, four-topping pizza for only $11.99 and this three-topping "Papadias" for $7.99. What an awesome deal!

The pizza wasn't bad - they certainly don't skimp on ingredients - mine were pepperoni, bacon, 'shrooms and onions. A little bland on taste but not oily and certainly not salty (considering my choice of salty meats!). It was tasty, certainly not the worst, but not bad. It's a nice fluffy pizza and they include this garlic butter dipping sauce and a cute little hot pepper to taste. 8 out of 10. Perhaps it could have cooked just a minute or two longer to crisp up the ingredients? C'mon - a 14" pizza for 12 bucks in 2020??

The papadias? Surprisingly, I liked it even more. My choice of toppings were pepperoni, bacon and 'shrooms. It was delicious! 10/10. Not only that, but it can easily satisfy two people. Next time, the Philly Cheese Steak variation. This papadias is like a small pizza loaded with toppings and then folded in half - sort of New York Style of enjoying pizza where they commonly fold the slice in half. It is yummy. Maybe they use a different dough for this selection.

Dinner for two was $22 and change and there were enough leftovers for a light lunch for both of us the next day. Not a bad deal?

You don't wait long, your pizza is ready in 15 minutes or less.

4/5 but with staff working under a heat alert baking pizza during a pandemic, I'm gonna bump 'em up to a well-deserved 5/5.

"I shall return", as Douglas MacArthur said.

Thank you Papa John's Pizza and welcome to Milton. Be safe. Bless up.

Update: Yesterday, a week after my first visit, I ordered the walk-in grand opening special I asked for it to be well done. What a difference! The flavour was brought out so much I didn't find myself dunking the slice in that garlic butter to add flavour. Superb! For whatever reason they tend to under cook their pizzas. Ask for well done. Yummy!

UPDATE (November, 2020): Another case of the nickel-and-diming epidemic sweeping Milton restaurants nowadays. Order the walk-in special in advance, $12.99 for a large pizza and $4.00 for the extra large, is convenient. But somehow, seeing as you weren't there to watch them prepare it, it seems light on toppings? Extra pepperoni...is really just the same amount of pepperoni on your last order by telephone when it was just one single topping of pepperoni.

On the other hand, if you WATCH them make the same pizza, completely different story. Adequate amounts of toppings. Strange, huh?

I understand restaurants are hurting through this pandemic...and really, who is not? The media encourage us to spend locally and we try.

But again, I feel short-changed as an original customer posting a heartfelt positive feedback score...and then getting gypped on...

I have been a regular customer of this Papa John’s franchise, but after tonight, I will never return. My wife ordered a chicken pizza, but the person who took the order skipped adding chicken entirely. When I called to address the issue, I was shocked by the rude and unprofessional behavior of the so-called "manager," an Indian man who argued instead of apologizing for his employee's mistake.

Rather than taking accountability, he insisted that my wife ordered a vegetable pizza — which makes no sense since we’ve been ordering chicken pizza here almost every week. When I pointed out that the pizza comes with four toppings and asked where the fourth topping (chicken) was, he claimed that my wife requested extra tomato sauce and that it counted as an extra topping. I was absolutely shocked by his reply because we always request extra tomato sauce, and it has never been counted as an extra topping before. When I called him out on this, he started dodging the question again and reverted to saying she ordered a vegetable pizza.

He kept me on hold repeatedly, coming back only to argue further that his employee (who barely speaks English) was correct and my wife was wrong. When I asked him if he was implying that a customer doesn’t know what they want to order, he became nervous, dodged my questions, and ultimately refused to resolve the issue.

This manager’s behavior was rude, dismissive, and completely unacceptable. He clearly lacks basic customer service skills and, in my opinion, seems more interested in saving money on toppings than delivering decent service. I’ve already submitted a formal complaint to Papa John’s corporate about the poor service at this location.

Avoid this franchise at all costs. If you value good service and respect as a customer, steer clear of this place and its unprofessional management. This was the last time I went there, and I strongly suggest others to take their...

Ordered from here many times before and only ever had an issue once where they messed up my toppings and offered me a free pizza next time. The management must have changed since then because my last experience was bizarre. I ordered for pickup and then received a notification that my pizza was ready about 24 min later. I went to the shop and they couldn't find my pizzas, the senior employee came up to the front and assured me they were in the oven and would be out in 3 minutes. I asked if they forgot or accidentally gave them to someone else but he denied it and said "no they are in the oven 2 minutes". I then watched him and another worker as they made both pizzas and put them in the oven. In total, I waited about 20 min from when I got there for a pickup order to the time I received my pizzas. After pressing the employee he admitted the delivery driver had picked up my order by accident. I asked why he lied about that, that it makes me wary of their other business practices and that I expect honesty from people who prepare my food. He denied making a mistake and I asked why I should come back to this shop next time I want pizza, he replied "I don't know, sorry". I asked if he could offer me a discount for next time for the trouble and he says "I made you new pizzas". He said it as if he wasn't supposed to make me new pizzas to replace the ones that went missing and it was his way of going above and beyond for the customer when they mess up. In the time I was there, two delivery drivers came back empty handed (i.e. without my pizzas) so I doubt that's even what happened. If it were true he could have called the driver and told them to drop it off to my house, no delivery charge and they'd still have a loyal customer. The management does not understand what minimum customer service is and the pizza isn't worth...