Sunset Grill — Restaurant in Milton

A very pretty restaurant, you have the patio outside that is very welcoming (not on October 23rd) but the ambiance is bright, cheery and there's lots of beautiful wood trim in the restaurant. Very well laid out.

They do good business, people like to come here but I was dismayed by the one and only waitress having to manage, like, fifteen or twenty tables on her own. Friendly lady only doing her best and paying her bills...but she could have used some help.

Breakfast consisted of 4 sausages (!), 3 eggs, a generous helping of hash brown potatoes and two rather thick slices of buttered toast. Underwear elastics, do your thing! It is a hearty breakfast and it's not too bad. I've had worse in Milton. Another positive is that breakfast is not oily. It's huge but not too difficult on the digestive system.

Okay, why the point off?

The big $4.99 breakfast special listed in front of the restaurant (check my pics) clearly featured sausages in that delicious looking meal but...lo and behold the sausages are $4.00 more bringing breakfast to $8.99. I'm not going to be the kind of patron to play lawyer with the lady working hard serving breakfasts on her own. Still a sort of bait and switch though. (Yup, I was one of those born a minute ago!) Still though, what was I expecting for $4.99? I gotta get it through my head it's not 1978 any more!

Want a coffee? That's additional too - although they offer free coffee refills. Not bad. Lots of places do that. But still though?

Service is very hospitable, very friendly, however if you're grabbing a quick breakfast before work it's not the quickest act in town. Nowhere near the point of plain neglect, but I've had a quicker breakfast elsewhere. I read everything of interest in The Toronto Sun, walked around a bit, quick visit to The Loo, took a few pictures I'll soon be posting, returned to my table...and still no breakfast. People? We need to go to work! "Andale!"

Oh, and it's a place featuring the new mommy set so...babies, toddlers and having to suck in your gut and pull in your feet to allow baby carriages the size of a Buick Electra to barely fit pass your table with their crying, screaming, whining little passengers.

Nothing yet can hold a light to Lou's Diner in terms of a breakfast special but this place is not bad. Two giant slabs of buttered toast but only one tiny little tub of jam. At Lou's Diner, help yourself to more. Here? Flag down that poor waitress on the complete other end of the restaurant managing all the tables on her own? Forget it.

My wife happens to love the food here, it was her recommendation, so I would return to eat here with her. Not bad. One of the better breakfast joints in town. Is it the...

If you want horrible customer service, you should go here. I went in for takeout one morning, ordered something off the menu and paid at the same time. After about 5 minutes or so, I saw some takeout items go near the cash which were ready to go. I assumed one of them was not mine because I had ordered not 5 minutes ago, and the place was busy. The lady and the front (who I assume was the manager since she was giving direction to other employees) looked at my multiple times and didn’t even acknowledge the takeout items. I gave her a break because there was a stream of people checking out, but there is about 10 seconds while someone is entering their debit pin when you can turn around and just pass the ready items to people waiting for takeout that already paid. Instead, she just stands there, glances at me every one in a while, and proceeds to ignore the takeout food sitting there ready to go. So in the end, my food ended up sitting about 15 minutes before I actually got it. Looking back, I should have just asked her while she was standing there doing nothing waiting for a customer to enter their payment info, but I should not have to ask if my food is ready once I order, it should be given to me once it is ready. Once I did ask her to check one of the many takeout items sitting there if one was mine, she didn’t apologize for just leaving them there, and when I stated that the food was sitting there for 15 minutes with me standing here, her response was ‘It’s warm enough’. Really? Is that the standard for food they have here? If I had not already paid, I would have just walked out and left the food there. This woman obviously has little care for the work she does.

This behavior doesn’t affect all sunset locations thankfully. I’ve been to many other ones and received excellent service. Lesson learned I guess, I will never return to this sunset grill location, and I urge anyone reading this to reconsider visiting this location unless you like being served by people who could not care less about customer experience.

In response to the owner: I'm expressing my own opinion, do not tell me it is wrong. Instead, look at how you run your business, and the steps you can take to ensure that other customers do not have a horrible experience. Given that your mentality is to blame the customer for having the wrong opinion, I wouldn't be surprised to see you start hemorrhaging customers. Best of...

I’ve visited this place more than a few times, and I’ve even had the pleasure of meeting the owners — such warm, welcoming people. That’s what made this recent visit with my family so disheartening.

We came in for breakfast, hoping to share a nice moment together, but the service left us truly disappointed. I asked for side plates, but they never came. As someone who works in the front-facing service industry myself, I tried not to take it personally. But then I asked for cream for my coffee, and it didn’t arrive until much later — long after the coffee had gone cold.

To make things worse, there was a billing error when we went to pay. My wife had to go back and forth with them to sort it out because we had been overcharged.

But the moment that really broke my heart was at the end. I asked the cashier if I could take two lollipops for my kids. I kindly mentioned I was grabbing them, but the girl behind the counter just looked at me — not a word, no acknowledgment, no smile. It left me feeling like I didn’t belong there. It was especially painful because on our last visit, the owner herself had warmly handed lollipops to my children with a smile. That small gesture had meant so much.

I understand that no place is perfect — mistakes happen in service. But what matters is how you make things right. Sadly, this time, no one tried to. We felt unseen and unvalued.

It truly saddens me to say, but I won’t be returning. That experience left a lasting hurt — not just as a customer, but as someone who once felt...