Alforat Iraqi Street Food — Restaurant in Mississauga

Edit/ update:

I visited the following day and voiced my concerns with the manager who was a breath of fresh air. She was wonderful to talk to and I truly appreciate her understanding and how she took the time to listen instead of brushing me off. This place used to be my favorite but it was going downhill for a while now and iI was finished and given up on alforat HOWEVER... after speaking with her, I'm definitely more hopeful for this place. It looks like she's got some changes she's working on and it will become better.

I'm glad they finally hired someone to deal with the issues they've been overlooking for so long. Highly recommend the food. There are so many great items. Im glad to see some well needed changes!

they definitely need to either get a large location or buy the place next door and expand for more seating. I've been visiting since this place opened it barely had customers. However in the past few years, due to people coming, they have given up on standards in terms of service and food.

Ordering on Uber eats is the worst if it comes from here! They never send the full order; such as the alforat bbq mix plus; they send 1 bread instead of 3, and the 1 they send is clearly old, crusted and dry bread. They also don't send the hummus Or garlic sauce, which was supposed to be part of the meal (and garlic sauce can't be ordered separately...weird) Also the lamb shawarma meat is dry and mealy. Absolutely inedible.

And the make their own decisions such as in the 'build your own wrap'... even if you say no pickles, they will add it. Ubereats customers get whatever they can't sell In person, apparently. Since we aren't there in person to call them out on it. And when I called to speak to them about this issue (again)...they have not recourse..just...'oh well' attitude...so disrespectful and disappointing.

The Staff lies about wait times for seating and food, even if placed HOURS in advance

This place has become a complete disappointment. Even if the food is SOMETIMES good...it doesn't make up for the terrible service in general, and lack of customer service when THEY mess up and can't...

Food is average if you want there in weekdays, don’t go in weekend you will get oily rice and raw meat. Because they’ve to serve plenty of people. We also trap in fake reviews. There is tip for enyone always check low rating that’s the only honest opinion exist. As a Asian person I don’t like complain and low rating. But this time I’m giving low rating because of the hygiene issues. All female server has a long fake nails touching food and dipping in lentil soup it’s disgusting. While waiting outside 2 hours when it’s come over turn. He came and ask ahead of us how many he said 6 then asked us we said 7 then he asked third person she said 4 the the next she said 2 he said come in both, we both got surprised what this happened. Then next time she came and she asked again ahead of person how many he said 6 then we said 7 then third she said 5 she said come in we surprised again but this time we asked what’s going on we came first first come first serve this is the rule you can’t pick and choose. Then she explain you guys are 7 once we got a table of 7 we will accommodate. Then we said it’s not fair you took almost 3 families ahead of us. She said I don’t have 7 chair table available if you guys want sit in separate table I’ll arrange. We said yes please then got after 5 minutes 2 separate table. This time ahead of guy finally he speak to he said I came before then. She asked us we said yes he was ahead of us this time his family also came out from car and stand with him we offered him he said it’s ok what a great person. I’m pretty sure his wife must take his class once reach home why you can’t speak you too much shy. Poor management also server ladies if you have long hair and cute nail find something else job. I’ll visit again if I see long hair in my food or you cut Kebob with nail. You will not...

I placed an order for pick up on 21JUN around 1 AM. Probably one of the worst experiences just trying to place an order. The lady working during this time just does not have the communication to be working at the front desk.

First she asks me if she can put me on hold. Then she forgets I’m on hold, and after 16 minutes of being on hold, I hang up and call again and she starts taking my order as if nothing had happened.

I just wanted 3 Beef and Lamb Shawarmas. For some reason she kept saying I want Samoon? Then finally I tell her no, Lamb shawarma with Sai bread please.

At the front desk when I got there, there’s just one like up. There’s over 10 people in line trying to figure out what they want. Why isn’t there a separate line for folks who’ve already placed their order and just need to pick up the food? They tell me Dine in is closed, but some families are able to force themselves into the restaurant? Makes no sense.

Anyways, the reason I am even writing this review: I finally get home and open my bag and there’s 3 shawarmas with just Beef and Lamb. Nothing else inside. No sauces, no veggies, just meat and bread. I asked for 3 Beef and Lamb Shawarmas, not bread and meat.

Anyways, horrible experience ordering from this place. Front desk lady taking orders doesn’t understand English and puts wrong orders. No consistency in their own rules. Telling the nice customers who are polite the restaurant is closed for dine in, but the rude customers are just able to force themselves in. Wrong order. Spent close to $50 to receive 3 wraps with just meat inside and nothing else.

It’s a shame because in 2023 I used to come here a lot. Just hard to come here when I have to spend almost 20 minutes getting a headache talking to the front desk person who just does not listen and keeps talking...