Baskin-Robbins — Restaurant in Mississauga

While the staff were friendly & personable & the store not busy, it was a most disappointing experience overall.

When you pay nearly $ 13.00 for a banana split, one does hope that it resembles, somewhat, the photo on display. Yes, creative & artistic liberties are oft-times taken in photographic representations by overzealous marketing staff; however, some things are relatively easy to duplicate.

Case in point: 3 cherries depicted in the photographic representation with 1 neatly nestled on each of 3 little peaked swirls of whipped cream which thenselves are nestled atop each of 3 scoops of ice cream. Whipped topping sufficient for each scoop of ice cream - that is fresh enough to maintain its form & shape.

What did I receive?

One cherry sinking in the middle of the saddest whipped cream I have seen in a very long while.

Though the A/C was blasting sufficiently that those who accompanied me to this locale made haste in consuming their sundaes (they were uncomfortably cold) in order to exit this most chilly domain, my whipped cream looked like it had seen a heat wave & was a limp survivor of same as it lay prostrate across the ice cream as though dejected, limp & mournful - if whipped cream had feelings, I would say this one was depressed & devoid of the will to get up & in need of urgent intervention of the fresh, high-pressured canister kind. If this came from a canister of Reddi-whip it was either way past ready or it was the remnants, the dregs if you will, of a canister left without sufficient pressure to give it form.

It had little form just a slight swirling as though it was a tired snake of whipped cream trying & failing to wind across part of the top of the banana split.

In truth, it reminded me of the dregs of a can or canister of whipped cream devoid of enough mixture & pressure to form any coherent shape, let alone maintain it.

So pitiful & unstable was it, I could not wait for my group to receive their sundaes before I commenced eating because it was melting that quickly into a liquid pool of its former self (pre-pressurization & processing).

Since I do not live in a city & cannot get to a Baskin Robbins very often, the disappointment in this confection, its presentation coupled with the cost for substandard fare really does leave me with a bitter taste in my mouth, & as I pen this, indigestion in my tummy.

In hindsight, I should have refused it & asked for a refund.

Now, instead, I am on the hunt for Tums.

On the plus side, this experience should be good for my waistline as it is doubtful I will be tempted towards eating banana splits...

I decided to bring my kids for ice cream here on our way home as a treat. We each got a single scoop in a cup. 1 Gold Medal Ribbon, 1 mint chip, and 1 cookie dough to go. We sat in the car in the lot to eat them, and suddenly my daughter started digging in her cookie dough ice cream. I asked her what she was doing and she showed me MULTIPLE short hairs on her spoon.🤮 I went back inside, and there was a rush of people purchasing, but I stood to the side and got the attention of the woman who served us. I showed her what the issue was and she said she would re-scoop another single for me. I asked for the money back on that scoop and she said I would have to wait for the rush to be over. I stood aside and another woman came to ask the issue. I showed her the hairs in the cup, and she offered another scoop also. When I asked for a refund, she said she would have to call her manager to get approval to refund, and they will ask why the staff are not wearing hairnets. To me, this just means "we dont want to get in trouble for not wearing hairnets". I got upset since that is a completely valid question for a manager to ask; because they were not wearing them. The woman then said she could even give me a replacement double scoop if I didn't want to wait. My kids were in the car waiting, and there were a lot of people in there, so I settled on the double scoop from a brand new tub of ice cream (likely guaranteed not to have hair in it🤞) and I left. I wish I had taken a pic, but I felt bad for my daughter and it didn't even occur to me at the time. I may not have waited for my refund at the time, but I will be calling to speak to a manager. Seriously disappointing...

Horrible customer service. If I could give 0 stars I would.

I came here for a Mocha Blast, and they were out of stock and they suggested a normal milkshake with ice cream would be similar. Something tasted very off and this did not taste even close to the Mocha Blast. I asked if they could make something else instead because it was undrinkable, I told the employee something tasted off and she was replying in a rude manner and completely dismissing what I said while I was speaking respectfully.

She said two people had ordered milkshakes today with no complaints, so not only was she insinuating I was lying, but wouldn’t even remake a milkshake or suggest something else instead.

Awful experience from Baskin Robbin’s and I would not recommend this...