Dairy Queen Grill & Chill — Restaurant in Mississauga

STAY AWAY FROM THIS LOCATION. GO TO ANOTHER DQ! THIS PLACE DESERVES 0 STARS!!!!

I had an absolutely HORRENDOUS experience. My sisters and I went in to treat ourselves, but from the moment we walked in, we were met with hostility from the manager. She was rude, rolling her eyes, and acting visibly annoyed with us. We wanted to give benefit of the doubt, but I know micro-aggressions, poor customer service and despicable behavior when I see it.

When it came time to make our orders, the Blizzards weren’t prepared correctly. When we asked for them to be remade, the manager flat-out refused-- mind you, she was the one making them not her employee. Not only did she refuse to make the Blizzards to the proper standard, but she also refused to flip them, handed them to us runny, and even broke one of the cups. When I asked for a refund or a replacement, she rudely said, “I’m the manager, I can do what I want.”

To make matters worse, we’ve been loyal customers at this location for years. When we told her this, she told us that if we did not like her service that we should not come back. WHO THE HELL SAYS THAT?

The whole interaction was shockingly unprofessional and disrespectful. We spent $30 on four Blizzards that were not made correctly, and we felt completely robbed.

We have video evidence of this interaction but out of respect for the staff, I will not be posting it at this time.

Unless you want your money stolen, I HIGHLY encourage you guys to take your service and money elsewhere.

Lastly, the hygiene and smells of this place needed significant improvement. Often smells like feces at this location.

This manager should not be in charge of a store representing such a beloved brand. Do yourself a favor and avoid...

I was extremely disappointed when I drove 30 minutes to this dairy queen location and the young girls working there had closed the kitchen over an hour before the restaurant actually closes. The reason I drove to this specific dairy queen and not the ones closer by is because it's the only one that sells burgers near me, the rest only have hotdogs. I was really really craving a dq cheeseburger and I was not happy that they advertised to be open until 9 and the kitchen was closed before 8. There should be some kind of warning not to come waste your time for nothing and some kind of sign or post online saying - kitchen closes whenever the lazy young women working there feel like it. Their manager was no where to be found and they ignored me for almost 10 mins while there was no one else in line. While they ignored me, they were busy hanging out and talking to their assumed to be boyfriends while also goofing off and laughing. I asked for a burger and they told me the kitchen closed long ago while laughing at me. Then I ordered a strawberry Julius and asked how they make it and what's in it, one girl looked at the other one and then they both made dumb faces and said in a careless tone that they don't know, then one of them described it by saying it was made with and I quote "some kind of strawberry syrup and ummm powder and umm stuff" (sounds great right?) I still paid for my Julius and left. Never going back again. Wouldn't recommend the place to anyone. I would say they need new employees and new...

Fantastic Dairy Queen. This is my standard DQ when it comes to the grill items even though I'm about a half hour drive from them. The food is always hot and always delicious even after bringing it home. Great variety of food. My grandma who struggles to find something to eat when eating out really likes the cheeseburger and fries. She says that it tastes better than other fast food places. I always get the Sauced and Tossed Chicken Strips and it's really sauced. You can tell by looking at them that they are the Sauced and Tossed ones. Their blizzards don't melt the minute they're handed to you. The cakes look stunning and there's plenty of variety. Some basic designs and some really cool designs as well plus the custom cakes you can order. Would have ordered a cake from them for my birthday except the cake would have melted by the time I got it home. The staff is very friendly. Going to this Dairy Queen has become a Saturday tradition amongst my family and we...