Heart Sushi — Restaurant in Mississauga

i'm writing this review based on something that happened earlier this week.

so, a group of 4-5 teenagers(guys, maybe early 20's) came in and were quite loud, even with all the other ambient noise(talking, music, etc.), and it was very noticeable as soon as they came in - they were those broccoli-haired clown shoes that you see all over social media that try to be "cool" but just aren't - anyways, they remained loud, banging and using profanity) even after being seated, and despite being on the opposite side of at the restaurant, we, as well as everyone else could hear them being very disruptive.

shortly after, a woman from the table right across from theirs, asked them if they could not be so loud, in which they doubled-down and became even more loud and disruptive, and eventually confrontational. the woman was there with her family and her and her husband had a decent back and forth with them for a good 5-10 minutes, even when the staff came into ask them to be quiet.

normally i wouldn't care so much, but the woman eventually asked if her party could be moved to a different table, which they were, but this group of guys was allowed to remain for a good 30+ minutes before finally leaving. i'm not sure if they chose to leave or were forced, but it wasn't a very good experience for everyone else while they were there. like, i get the restaurant wanted the money but trying to hold onto them for so long while the 25+ or so other diners had to sit through everything is kind of unacceptable, imo.

i saw the staff talking to them for quite some time as well, and i don't know if calling the police would have been warranted, but management really needs a zero tolerance policy against people/parties like that because it ruins the experience for everyone else there.

just, please, management, you need to maintain order in your restaurant. whoever the top person is on any given night should be able to remove people or groups like the one mentioned before. i know it probably doesn't happen often, but your other customers shouldn't have to argue with another table for extended periods of time... as most functioning adults would agree, it's not worth getting into altercations that could potentially turn physical, as that opens another can of worms for everyone involved, and the restaurant should never let it get get close to even escalating at all.

this was the first time i went back after a few months and i don't really wanna return...

I usually order sushi from this restaurant and haven’t had many problems, but today was the first time I went to pick it up in person, and the experience was very disappointing.

The restaurant was extremely loud not because of music, but because of the general disorganized atmosphere. The host told me to wait at the bar, which was awkward since it’s right there and everyone was staring. The TV screens didn’t make sense, with one frozen for a long time, and the TV on the left looked like it was about to fall at any moment, which felt unsafe. The bar area itself seemed unorganized it was half alcohol, half coffee, with random drinks and even chairs being used to hold food. On top of that, I noticed open containers sitting on top of the coffee maker and along the wall, all without lids, which raised serious hygiene concerns. There was also a Lysol bottle sitting right beside the water, which was unsanitary.

The staff were another major issue. The bartender looked confused trying to make drinks and told me she’d be right back, but I waited five minutes and no one returned. When I tried to ask other staff for help, they either didn’t respond or walked away talking on their walkie-talkies. Several employees did not seem to understand English, which made communication very difficult. How can customers properly order food or get assistance if staff and customers can’t understand each other?

Another customer with a child was waiting for bubble tea, which had been sitting on the counter the entire time I was there. The mom even pointed out, “My bubble tea is right there,” but the server didn’t seem to understand what bubble tea even was despite working in a restaurant that sells it. That was very frustrating to watch.

When I finally received my sushi, a few pieces tasted off almost like dirt or mud which made me question whether proper hygiene or glove use was followed. On top of that, I randomly kept hearing a dog barking from the back of the restaurant, which made the entire situation feel even more unprofessional.

This place needs much better organization, proper staff training, consistent food safety practices, and employees who can communicate with customers. Cleaning products should not be sitting out near drinks and food, open containers should never be left exposed, and unsafe equipment like a loose TV needs to be fixed immediately. The overall atmosphere was chaotic and unprofessional, and it really needs serious...

It's been a while since we have been here so I chose this for my birthday dinner (on the day of you get 50% off). We had a party of six and a few were skeptical of the quality based on the reviews here, and the fact we have been coming here for well over 10 years. The place has not changed much in that time and is maybe not as new as other places but still looks pretty good. What our experience was: Our ipad was fine at ordering quickly and efficiently. -There were lots of vegetarian & meatatarian options for the two extremes in our party. -Sometimes items came earlier than others which didn't always work out. For example, I still love the Thai Red Chicken (wish they offered just the sauce!) but it came well before the steamed rice. (yes rookie mistake to load up on rice but it is my favourite so don't judge!) -Food quality is still excellent. Dynamite rolls, California rolls and hand rolls are comparable to any of the more expensive places out there, as are the meat skewers, miso soup, fried rice. We highly recommend the steamed pork dumpling things (I don't recall the exact name but they were great). -Best options- seafood. Shrimp tempura and deep fried- excellent as was the BBQ calamari-excellent as advised to me (I did not partake). -Edamame could have been warmer when dropped off and not as enjoyable as we have had at other places. Most of our items were hot when delivered, though maybe once or twice it was lukewarm and not burning hot. -Tempura options are good though we wished there was some broccoli. Eggplant, zucchini and sweet potato were all excellent. -Probably the weakest item on the menu are desserts. None of us are sure we know what a 'chino' dessert is after eating it but they were just OK. Most of us stuck to the safer option of ice cream which were fine, and while they offered me actual birthday cake slice, I declined as I was already stuffed. -Drinkwise most bubble teas and the like are extra on top of the AYCE price but we did order the 1 litre beer special for $11.99 and asked for it to be divided into two glasses. Not bad pricing overall. The only other issue was sometimes food was dropped at our table that we did not order but as soon as we advised the server they took it away. Some of the wait staff are more outgoing and friendly than others but that is OK and overall I would say I chose very well for my...