Heirloom Bakery Café — Restaurant in Mississauga

Heirloom Bakery Café ROBBED me. If you are in Terminal 3 (Gate C31-ish) EAT ANYWHERE ELSE!!!!!!

As our 5hour flight was scheduled during the evening, and in response to the lack of meal on the plane, I attempted to order a salad for my dinner. As a vegan with gluten issues, I went to the counter to ask questions before ordering through the tablet system. When I asked if the salad I was interested in was, as listed (I wanted to make sure that I would NOT get dressing), my question was ignored and I was told that special orders could not be made, and that I would have to order via tablet. I attempted to indicate that I could not place an order prior to the clarification. To which, I was told, info could not be provided prior to the order being placed, because it was unclear what I was asking about. After re-reading the item name to the server, directly from the menu and clearly listing the ingredients on the screen Twice, I was then told that I could get a dry salad. After a few minutes I received a salad with Chicken and feta and promptly returned it. I was then told that I caused the mix up. I then, had to, two more times, indicate what I was ordering. I repeated that I wanted the standard items as listed, with nothing special, not even dressing and literally, as the second salad was being made, my partner had to intervene in the prep area and sternly instruct someone NOT to add dressing. When I asked why a salad was such an issue I was told that there is a problem with the system. If there is a problem with the system, that problem should not be the customer's burden!!!! After being charged $13. +tax, I received some iceberg lettuce and 4 halved cherry tomatoes and 3 halved cucumber pieces.

Having to pay Thirteen Dollars for a salad is bad enough, but the lack of value for the price and the blatant employee disregard robbed me of an enjoyable flight and 13bucks!

Eat...

On May 10, 2025, between 8:00 PM and 9:30 PM, I had a terrible experience at this café due to the behavior of a staff member named Leslie. While I was simply looking for a table so I could place an order and dine, Leslie approached me in a surprisingly aggressive manner, assuming I had no intention of purchasing anything. I explained that I did plan to order and mentioned I would prefer to sit at the empty table closest to the café. She abruptly told me I couldn't sit there, offering no explanation until I asked why at which point she snapped that it was reserved for staff, again with a rude and confrontational tone. Her lack of basic courtesy and professionalism was extremely off-putting, and I noticed she displayed similar aggression toward other guests. I even overheard her telling a couple with a young child, “There’s only 40 seats here and 200+ in other areas,” in a dismissive tone. This kind of hostility, especially in a place meant for rest and refreshment, is unacceptable. Travelling is already stressful enough without having to deal with such poor...

We were a group of 5 people, and we sat at the bar to place our food order but to our surprise only 1 tablet worked, finally a staff member came to help us place the order since the one we tried was not even connected. Then we started playing and we were told that if we order we get tokens that we can exchange for food and drinks, so when I asked the staff if we could get those tokens since we already placed the order I had to explain twice before they understood what I wanted....and I was told no, sorry. So then I asked why they dont have signs next to the tablets to let people know considering 1 water bottles is $7 and you could pay with tokens....just saying. Well food more cold than hot and it we got it after quite some time...it was fries and sandwiches.... So not...