Burger Federation — Restaurant in Mississauga

Ordered a Roncy burger with extra Angus patty. When I got the receipt, instead of an extra Angus patty, it was an extra Vege patty. Didn't really mind it then, because I thought the cashier misheard. However, when the burger came, there was no extra Vege patty. When I went and asked for the extra patty, the cashier said that's what it's supposed to be and that there is no extra patty. When I showed her the receipt with the extra patty paid for, she said that the one patty in the burger is the "extra" patty. So I clarified with her and asked, "If I just ordered a Roncy burger without extra patty, do I just get two buns and a lettuce in the middle?" To which she said, "Yes." That's when two people waiting in line spoke up and said, "That doesn't make sense, you bought a burger, so you should at least get a burger. And if you bought a patty, you should get an extra patty." She doesn't budge, so I asked if I can speak to someone who knows the menu. That's when another employee stopped and checked in on the situation. When the second employee saw the receipt and the burger, she immediately knew the problem and said, "He needs another patty." The cashier continue resisting and said something along the lines of, "He wanted an extra Angus patty, and there is no extra Angus patty option available, so I selected the Vege patty." This is when I learned she didn't mishear my order but just arbitrarily selected something else without telling me. The second employee didn't care for the excuse and just said, "He paid for the burger, he needs the extra patty." And put the burger on the kitchen counter for another patty to be added. In the meantime, the cashier snatched the takeout bag from my hand without saying anything and took it to the kitchen counter. When I received my corrected order back, there was no word of apology for missing the order or even changing my order without telling me. I understand that mistakes happen, but it's unprofessional to lie about a mistake and not communicate to the customer about it. The one star is for the second employee who helped to resolve the...

Two of the employees were straight up rude to me for no actual reason. Other than they were in a bad mood and decided to take that out on a customer. There were 2 other patrons sitting when I walked in so not busy at all. I stood around for several minutes at the counter until a lady came by to take my order. I paid and sat down. Apparently that was not okay, because apparently the lady assumed I wanted take out even though I wanted to dine in. To clarify, there is zero signage indicating where to order takeout and where to sit down, so I assumed it was one of those places where you order at the counter. When I explained the confusion to the waitress she was annoyed with me! Even though her colleague hadn’t asked if I wanted takeout, this lady seemed to think I should just know this, even though there were no signs… I said “Ok well I wanted to dine in. can I still sit here?” And she literally rolled her eyes, flapped her hand at me and said “I guess.” Then once my order was ready the lady who’d taken my order said “I told you to stand outside. That’s why I had to shout your order.” I said “I didn’t tell you I wanted takeout” and she just walked away, no comment. Obviously did not feel welcome at this point to sit and eat the food I’d paid for, so I ate quickly and got out. So the restaurant lacked clear signage and employees who cared enough to clarify dine in / take out, but somehow I was at fault, and got nasty vibes from two employees simply for sitting to eat my food. This staff sucks. The food was good and hot. If you can deal with the...

TL;DR Pretty quick service & food turn around. The setting is nice, staff are kind, presentation of food is nice but it's pricey & not very flavorful.

I was in the F90s gate area around 8 AM or so. I ordered the burger and found the presentation to be very nice, it looked great with the side of tater tots. I tried it and that's were the interest was lost. The burger was tasteless so most of the flavour I liked, came from the tater tots were cooked very well to get that good crispy texture.

The dining area was nice, with a very open concept. The staff was very friendly and down to earth, allowing me to even order things off the lunch menu, despite it being very early in the morning.

All in all, if you're hungry at the airport, you did something wrong so you might as well walk in knowing you're at a lose lose situation and take a shot at this place but maybe try something...