The Hearth — Restaurant in Mississauga

A stable of my travel is to frequent Lynn's place. I have eaten here about a dozen times in the past few years and 30% of the time, I am satisfied but unfortunately, some visits have been down right horrible, mostly based on the service. My last experience (7 weeks ago) was the worst yet, with 2 wrong plates of food brought to me, the server was absent far too much, coffee took 20 mins to come when first sat and no offer of refill, food was 45 mins then 2 wrong plates as mentioned, my entire breakfast visit took 75 minutes). I was extremely surprised and equally as disappointed, as Lynn is a reputable/experienced entrepreneur/culinary exec and I absolutely would expect the thus far 3 star rating to be addressed. It's valid and probably a little generous. I have faith if/when she steps in personally the consistent disappointment(s) will be corrected. I'm flying tomorrow and most likely will have a go at breakfast here again, we'll see. I wish so badly "The Hearth" would become what I think it could be. But right now, it falls short.

UPDATE: We need to be fair when offering a rating so...I am upgrading my star review and will offer the fillowing new comments. I am her now (03/16/24 @10:12am) for a flight to LAX and was also here in January...both these last 2 visits the food was better as was the service. I've upgraded to 3 star review from a 2, lets hope...

This was a stop over connection flight at Toronto on our way to Denver. The server was rude, at best unpleasant. While waiting a while to get the check, she stood over me with her POS device watching to see what tip I would give. That seemed quite intrusive to me, since they had recommended tip suggestions of minimum 18% and up. I felt it wasn't warranted and while trying to complete the "other" amount on this POS handheld device, the server took the device from my hand to void what she said was a unintentional amount way over what I intended. Therefore, leaving me in a situation to just press the minimum 18% button to finish the transaction. While leaving, I asked to speak to the manager, who really was no help and tried to explain it away as a security precaution protecting my identity and was a policy required by the restaurant. That was the first time in my 70 years of life I ever encountered a restaurant server hovering over me with a POS device waiting for me to pay. I have had devices at the table at other restaurants where we can pay at our convenience without anyone standing over me. Also, most restaurants will give you a paper receipt to fill in your tip afterwards and leave it on the table. As many others have said, I will definitely not eat at any restaurant...

I visited your restaurant for brunch on the 19th, and I must say, the service was so poor that I cannot recommend it. A middle-aged female server with black hair, who appeared to be of South American descent, was extremely rude.

At the time, I was already stressed due to an Air Canada flight cancellation caused by an airport accident. Despite this, I visited your restaurant with my child, hoping for a decent meal. However, the server constantly came over to clear our dishes before we were even finished. When I told her to leave them since we weren’t done eating, she rudely placed the dishes back or set down our drinks with an unpleasant noise, making the whole experience very uncomfortable.

Is it so hard to be kind to customers? I don’t know what made her so irritated, but her attitude was absolutely terrible. The food was decent, but that server completely ruined my dining experience. I regret not standing up for myself because of my child, and I’m especially frustrated that I left a tip when it wasn’t deserved.

Just because a customer may only visit once or twice doesn’t mean they should be treated poorly. On top of that, the servers were even arguing with each other in front of customers, making it hard to enjoy the meal. The owner seriously needs to train the...