Manila Bakery — Restaurant in Mississauga

I picked up an order of Ube Ensaymada this past Saturday. This was actually the 2nd time I had ordered the this Ensaymada and also had an issue with the first order, but it was not as bad as this time so I chose to not complain which was a HUGE MISTAKE.

Anyway, for this time the ensaymada looked like it was baked but when my guests had some of it, it was clear that it was uncooked. only the outer part was cooked and a huge part of it was still doughy. how embarrassing is that, my guests had to tell me and complain about it plus I was concerned some ppl (including kids) may have eaten this. worry that they might feel unwell. I spoke to someone over the phone yesterday and explained the severity of the situation. The person seemed like she shared the same concern and asked me to bring in what's left of the Ensaymada, which was 70% of it.

When I got there, a different lady had approached us, a lady named "Sissey" (not sure if that's how u spell it or even her real name) but anybody that comes to Manila Bakery regularly know it's the Rude and Mean lady that never smiles. She didn't acknowledge us but she was aware who I was and without saying anything she opened and examined the leftover Ensaymada. Made a face and brought it in the back. she then opened the cash register and gave us a refund and still was not saying anything. I was so upset as she didn't even apologize that this had happened. I had explained to her that this was not ACCEPTABLE and all she can say is that they will talk to the baker on Saturdays, apparently that person was not the usual baker through the week which is even worse because that person would be responsible for all orders picked up for Saturday, the most popular day to have parties.

I asked for the owners info as I wanted to contact someone in case any of my guests got sick and she replied with they are not here. I told her otherwise and persisted on getting their names and finally she gave me their business card. Only if this lady knew how to deal with this. She didn't look concerned or even mortified that this has happened. Maybe if she had apologized on behalf of the company she works for then perhaps this review would've been a bit better but this just angered me even more.

So to the owners, Edmond and Alma, I hope you are made aware of this situation. this is totally NOT RIGHT. You guys should ensure that the items you sell specially the ordered food are cooked. And maybe hire nicer employees who have better customer service skills. ABSOLUTELY WILL NOT BE RETURNING TO YOUR store and will be sharing this experience to everyone else. It's a shame really, as Filipinos, we are known as being hospitable and I felt nothing like that...

I have been coming to Manila bakery for several years but have not had a chance to provide a proper review. By the way, I glanced at the previous reviews on Google and they seem to show some truth. First of all, their pan de sal remains to be the best, this is my opinion. Compared to other bakeries, they have that distinct taste and texture that truly please my palate. However, the quality of customer service experience is lacking the Filipino culture of warmth and hospitality. The staff at the counter demonstrates a cold personality, so business-like, detached, straightforward and seemingly showing a robotic approach that lacks empathy. I wonder if this behaviour is acceptable to the management or if they don’t really care, as long as she’s accurate with her money/cash transactions. When done with the items bought, she’d ask every customer, “is this final or are you going to change your mind?” I was appalled by how she was saying this. I would advise that, as Pinoys, we have to be very careful with our words, it’s a matter of choice… be magalang, tatak natin ito, it won’t cost a thing. Recently, I bought “dinuguan” and it was pretty good. I’ll keep coming here just because of the products…Thank you...

I went here because of the famous hot bread, but as soon as I walked in, the robot behind the counter was yelling, "QUALITY CUSTOMER SERVICE SETTINGS NOT FOUND" and It looked like it was about to shoot lasers after it "rolled its eyes" on me. I immediately paid for my bread, said "thank you" (it responded by charging its lasers), and I sprinted out faster than the speed of light travelling from the sun to earth across space, as I didn't want to be annihilated before getting a taste of the signature bread.

It likes money, so try to throw your coins at it as soon as you walk in (I think you have to pay extra for human-like service, or for service without attitude).

Forget the future warfare between man and machine, if robots ever replace cashiers, the world would experience lackluster attendance and no customer satisfaction as these machines clearly demonstrate service that fall well below...